Operations Manager - Hyderabad

Job Description:

Department: Retail Operations
Experience: 6-10 Years
Reporting To: Regional Business Manager

Industry: Retail / Optical / FMCG / QSR / Lifestyle / Consumer

About the Role

We are looking for an experienced Operations Manager to drive sales, store productivity, operational excellence, customer experience and people performance across multiple stores/clusters.

Key Responsibilities:

• Drive store and cluster sales targets, LTL growth, conversion, AOV and productivity.
• Monitor store performance and implement action plans for underperforming stores.
• Ensure adherence to SOPs, operational standards, compliance and audit requirements.
• Drive excellent customer experience and service standards.
• Ensure adherence to optical quality, refraction and dispensing standards.
• Manage store costs, manpower productivity, inventory and assets.
• Ensure strong VM, store presentation and retail environment standards.
• Support local marketing and competition mapping to drive footfall and sales.
• Lead, coach and develop Store Managers and frontline teams.
• Partner with HR, Finance, Supply Chain, Marketing, Merchandising and Projects for smooth execution.
• Support new store launches, renovations and other business initiatives.
• Conduct regular store visits and business reviews and track action plans.

Key KPIs:

Sales & LTL Growth | Store Productivity | Conversion & AOV | Customer Satisfaction | Cost Optimization | SOP & Compliance | Inventory Management | Optical Quality | Manpower Productivity | Employee Engagement.

Candidate Profile:

• Graduate/Postgraduate with 6-10 years of relevant retail operations experience.
• Experience managing multiple stores/clusters with ownership of sales and operational performance.
• Strong understanding of retail KPIs, store operations, customer experience and people management.
• Proven ability to drive sales, productivity and cost optimization.
• Strong analytical, problem-solving and stakeholder management skills.
• Ability to coach and influence Store Managers and frontline teams.
• Willingness to travel extensively across assigned stores.
• Experience in Optical / Lifestyle / FMCG / QSR / Consumer / Organized Retail preferred.