Operations Manager - Hospitality
Colstay limited - Aurus & Hive Hostels · Mumbai · onsite · Posted 50d ago
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About this role
Job description:
Position: Operations Manager
Company: Colstay Ltd.
Location: Mumbai
Employment Type: Full-Time
Industry: Hospitality | Co-Living | Student Hostel
Must have experience in handling multiple properties.
About Colstay Ltd.
Colstay Ltd. operates premium co-living and hostel brands focused on delivering exceptional resident experiences through high-quality accommodation, hospitality services, and community living. We are looking for an experienced Operations Manager who can drive operational excellence, maintain service standards, and lead teams across multiple properties.
Job Summary
The Operations Manager will be responsible for the overall management and performance of assigned hostel and co-living properties. The role requires strong leadership, operational expertise, cost control capabilities, and a guest-first mindset to ensure smooth day-to-day operations and an exceptional resident experience.
Key Responsibilities: Overall Property Operations
Manage end-to-end operations across assigned properties.
Ensure seamless coordination between front office, housekeeping, kitchen, maintenance, and support teams.
Establish daily operational routines and monitor execution.
Identify and resolve operational bottlenecks proactively.
Ensure smooth functioning of all operational units.
Guest Experience & Satisfaction
Drive exceptional guest and resident experiences.
Monitor guest feedback, complaints, surveys, and online reviews.
Handle escalations and implement corrective actions.
Develop systems and processes to reduce recurring complaints.
Improve guest retention and satisfaction levels.
Team Management
Recruit, train, mentor, and supervise property-level staff.
Set KPIs and performance expectations for teams.
Monitor attendance, productivity, and discipline.
Conduct regular performance reviews and coaching sessions.
Build a high-performance and accountable work culture.
Quality & Service Standards
Ensure consistency in cleanliness, hygiene, food quality, and service delivery.
Conduct regular audits and surprise inspections.
Implement and maintain SOPs across all properties.
Drive continuous improvement initiatives.
Inventory & Supply Chain Management
Oversee procurement and inventory management.
Monitor stock levels of groceries, housekeeping materials, linen, and operational supplies.
Forecast demand accurately to prevent shortages or excess inventory.
Control wastage and optimize inventory costs.
Cost Control & Budget Management
Monitor operational expenses including food costs, manpower costs, and utilities.
Prepare and manage operational budgets.
Identify cost-saving opportunities without impacting service quality.
Ensure profitability targets are achieved.
Safety & Compliance
Ensure compliance with local laws, statutory regulations, and company policies.
Maintain fire safety, health, and hygiene standards.
Conduct regular safety audits and emergency drills.
Maintain all required compliance documentation.
Desired Candidate Profile
Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
5+ years of experience in hospitality, co-living, hostel operations, hotels, or property management.
Proven experience managing multiple teams and properties.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and stakeholder management abilities.
Strong understanding of budgeting, inventory control, and operational KPIs.
Ability to work in a fast-paced, dynamic environment.
Key Success Metrics
Smooth day-to-day operations across all assigned properties.
High guest satisfaction and retention rates.
Reduced complaint recurrence and escalation levels.
Strong employee productivity and low attrition.
Consistent quality standards across properties.
Controlled operational costs and improved profitability.
Zero major compliance violations or safety incidents.
What We Offer
Competitive salary package
Career growth opportunities within a rapidly growing hospitality brand
Dynamic and entrepreneurial work environment
Opportunity to lead and scale operations across multiple properties
Interested candidates can share their updated resume and join a fast-growing hospitality and co-living organization.
Send your CV at [email removed] or contact at [phone removed]
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