{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager-- GIS","description":"

Location- Work from Office- Hyderabad

Role and Responsibilities:

Management of daily activities of a team size of 300+ analysts
• Engages in Customer Escalations
• Ensures achievement of all system, team and individual Customer Service goals and standards
• Manages Key performance indicators
• Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
• Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
• Demonstrated ability to develop and implement process enhancements including technology and performance
• Ability to plan, prioritize, organize and communicate/sell effectively
• Proficiency in Work-force management applications, Quality tools and technologies
• Experienced in goal setting (defining and prioritizing specific, driving objectives)
•Responsible for Process level compliance on various standards.

","datePosted":"2026-06-30T00:00:00.000Z","validThrough":"2026-08-29T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4552685"},"url":"https://myjobb.ai/jobs/operations-manager-gis/4552685","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Wipro","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/41608.gif","sameAs":"https://careers.wipro.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad","addressRegion":"Telangana","addressCountry":"India"}}]}