Operations Manager/Executive
Amypo Technologies · Coimbatore · onsite · Posted 41d ago
Undisclosed2–5 yrsfulltimeSourced from
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About this role
About the Role
Amypo Technologies is looking for a highly organised and execution-focused Operations Manager to oversee the planning, coordination, and successful delivery of training projects across colleges and corporate clients. The Operations Manager will be responsible for ensuring that every project is executed on time, trainers are deployed efficiently, clients receive timely support, and internal teams work in alignment to achieve operational excellence.
Key Responsibilities
Project Planning & Delivery
Own end-to-end execution of all training projects from project confirmation to successful completion.
Ensure all upcoming client projects are planned, scheduled, and delivered within agreed timelines.
Develop project execution plans, resource allocation, and delivery schedules.
Monitor project milestones and proactively resolve operational bottlenecks.
Client Relationship Management
Act as the primary operational point of contact for colleges, universities, and corporate clients.
Conduct regular follow-ups with clients regarding project schedules, trainer deployment, logistics, and feedback.
Ensure high client satisfaction through timely communication and quality service delivery.
Coordinate with clients for changes in schedules, additional requirements, and project extensions.
Cross-Functional Coordination
Work closely with Recruitment, HR, Finance, Content Development, Sales, and Business Development teams.
Ensure all operational dependencies are completed before project launch.
Coordinate travel, accommodation, logistics, and training materials whenever required.
Operations & Process Management
Develop and implement standard operating procedures (SOPs) for project execution.
Improve operational workflows to increase efficiency and reduce delays.
Ensure documentation, project trackers, and client records are maintained accurately.
Reporting & Performance Monitoring
Prepare daily, weekly, and monthly operational reports for management.
Track project status, trainer utilisation, client feedback, and operational KPIs.
Conduct review meetings with internal stakeholders to ensure project readiness.
Analyse operational data and recommend process improvements.
Risk Management
Identify potential project risks and implement preventive action plans.
Ensure contingency planning for trainer replacements, project delays, and client escalations.
Resolve operational issues with minimal impact on project delivery.
Key Performance Indicators (KPIs)
100% on-time project execution.
Timely deployment of trainers for all confirmed projects.
Client satisfaction and retention.
Zero project delays due to operational gaps.
Trainer utilisation and resource optimisation.
Operational efficiency and process compliance.
Successful completion of project deliverables within timelines.
Required Qualifications
Bachelors Degree in Business Administration, Operations Management, Engineering, or a related field.
MBA in Operations or Project Management is preferred.
Experience
2-5 years of experience in Operations, Project Management, or Client Delivery.
Prior experience in the EdTech, Education, Training, or IT Services industry is highly preferred.
Experience managing multiple projects and stakeholder relationships simultaneously
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
operations managerPerformance monitoringclient deliveryLogisticsdeploymentBusiness DevelopmentEdtechoperationsAdministrationclient relationshipOperations ManagementIT ServicesClient Satisfactioncompliancefinance
About Amypo Technologies
Amypo Technologies
Software Product
120
employees
2015
11 years old
Coimbatore, Tamil Nadu
IN
₹4.3L PA avg
Avg at Amypo Technologies
About
Amypo Technologies is a pioneering ed-tech firm in India, dedicated to enhancing the upskilling journey for aspiring developers and students through innovative products.
Industries
Software ProductEdTech
Employee ratings
10 reviews
4.8/ 5
Culture
4.5
Career growth
3.6
Work-life
3.7
Employees rate it well for
Overall Company48Company Culture47
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