Operations Manager Delivery Excellence

This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance. Key Responsibilities:

• Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.
• Ensure consistent achievement of delivery commitments across all projects and accounts.
• Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
• Drive proactive intervention plans to eliminate delivery bottlenecks and slippages. Resource & Capacity Optimization.
• Lead workforce planning, forecasting, project allocation, and utilization management.
• Optimize resource deployment to maximize productivity while maintaining quality standards.
• Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence
• Develop scalable delivery frameworks, SOPs, and best practices.
• Improve throughput and turnaround times through Lean operational practices.
• Standardize planning and execution methodologies across teams. Digital & Automation Adoption
• Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
• Drive technology adoption to improve productivity, quality, and delivery speed.
• Identify opportunities for workflow digitization and process simplification.
• Quality Excellence & Continuous Improvement (30%) Build a Quality-First Cultur e
• Transform quality from an inspection function into an organizational mindset.
• Ensure quality ownership remains within delivery teams and not solely with QC functions.
• Promote prevention-based quality practices across all programs. Quality Management Framework.
• Strengthen and continuously improve Quality Management Systems (QMS).
• Define quality standards, review mechanisms, and process controls.
• Ensure adherence to internal and client-specific quality requirements. Root Cause Analysis & Corrective Actions
• Institutionalize RCA methodologies to eliminate recurring issues.
• Drive continuous improvement initiatives using data and quality metrics.
• Create closed-loop feedback systems between production, QC, and customer teams. Quality Performance Management Monitor and report:
• First-Time-Right (FTR)
• Rework %
• Defect rates
• Client escalations.
• Customer satisfaction metrics
• Productivity & Profitability Management (20%) Productivity Leadership
• Establish productivity baselines and improvement targets across business units.
• Develop measurement systems for output, efficiency, and utilization.
• Drive continuous productivity improvements through process optimization and workforce capability enhancement. Operational Efficiency.
• Identify and eliminate process waste, delays, and effort leakages.
• Improve delivery margins through effective utilization and workflow optimization.
• Leverage automation and standardization to increase overall throughput. Performance Analytics
• Implement dashboards and KPI reviews for operational decision-making.
• Conduct regular performance reviews with managers and team leaders.
• Use predictive analytics for forecasting workload, capacity, and delivery performance.
• Client Success & Business Growth (10%) Strategic Client Partnership
• Develop strong relationships with key clients across the US and UK markets.
• Understand client business objectives and align delivery strategies accordingly.
• Act as a trusted operational advisor for delivery and quality improvement initiatives. Account Growth Support
• Partner with Sales and Account Management teams to support account expansion.
• Improve customer retention through consistent delivery performance and service excellence.
• Identify opportunities for additional services, efficiencies, and value creation. Governance & Communication
• Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
• Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
• Ensure transparent communication of risks, actions, and improvement plans.
• People Leadership & Organization Development (5%) High-Performance Culture
• Build a culture of accountability, ownership, discipline, and customer focus.
• Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
• Drive recognition and performance management programs. Leadership Development
• Coach and mentor General Leads, Team Leads, and future managers.
• Build leadership succession pipelines for organizational growth.
• Develop capabilities aligned with future Delivery Head requirements. Candidate Profile Experience
• 15 years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
• Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
• Proven track record of improving delivery performance, productivity, and customer satisfaction. Quality & Process Excellence
• Strong exposure to Quality Management Systems (QMS).
• Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.
• Experience building or leading a Quality Center of Excellence (COE) is highly desirable. Commercial & Operational Acumen
• Strong understanding of utilization, productivity, project profitability, and operational metrics.
• Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.
• Expertise in dashboard reporting and data-driven decision-making. Client Management
• Experience working with international clients, particularly in US and UK markets.
• Demonstrated success managing strategic client relationships and governance programs. Leadership Competencies.
• Results-oriented and execution-focused.
• Strong problem-solving and decision-making capabilities.
• High accountability and ownership mindset.
• Ability to influence stakeholders and lead organizational change.
• Strong communication and team development skills. Success Progression: Phase 1: Delivery Stabilization
• Improve On-Time Delivery performance.
• Strengthen Quality COE processes.
• Increase First-Time-Right (FTR) metrics.
• Improve resource utilization and delivery governance. Phase 2: Productivity & Growth Acceleration
• Drive measurable productivity improvements.
• Reduce operational leakages and rework.
• Embed automation and AI-driven workflows.
• Support account expansion through exceptional delivery performance. Phase 3: Enterprise Delivery Leadership
• Lead multiple delivery functions and business units.
• Own delivery, quality, productivity, and customer success at a broader organizational level.
• Contribute to strategic planning, capacity expansion, and organizational growth initiatives.
• Demonstrate readiness for owing Operations responsibilities. Success Definition for the Role A successful Operations Manager at Indovance consistently delivers:
• On-Time Delivery Excellence
• Best-in-Class Productivity & Utilization
• Superior Quality & Customer Satisfaction
• Scalable Business Growth Through Operational Excellence About Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website -