Operations Manager - Air Freight

Role & responsibilities

1. Pricing & Quotation Management
• Develop competitive airfreight rates and strategies.
• Prepare quotations and negotiate with airlines and agents.

2. Export Operations
• Oversee end-to-end air export processes and bookings.
• Coordinate with carriers, handlers, and customs brokers.

3. Documentation
• Ensure timely and accurate preparation of export documents.
• Comply with customs and international airfreight regulations.

4. Customer & Stakeholder Communication
• Act as the main contact for clients and overseas agents.
• Provide shipment updates and resolve service issues.

5. Compliance & Process Improvement
• Ensure adherence to legal, safety, and company standards.
• Identify and implement operational improvements.

Qualifications & Requirements:

• 4+ years of experience in air export /import operations in a logistics or freight forwarding environment.
• Strong understanding of air cargo procedures, Incoterms, and global trade compliance.
• Experience in negotiating rates and preparing quotations.
• Proficiency with freight forwarding systems (e.g., Cargowise, SAP, etc.)
• Strong attention to detail and excellent organizational skills.
• Effective communication and leadership skills.
• Ability to work under pressure and meet deadlines.