Operations Maintenance Manager

• Designation - Manager - Customer Support
• Preferred Work Profile:

Key Responsibilities:

· Manage and resolve customer complaints in a timely and effective manner.

· Lead warranty management activities, including claim processing, validation, and closure.

· Coordinate with service, operations, and technical teams to ensure customer issues are addressed promptly.

· Monitor complaint trends and implement corrective and preventive actions to improve customer satisfaction.

· Ensure compliance with warranty policies, service standards, and organizational procedures.

· Drive continuous improvement initiatives in after-sales service and customer support operations.

· Maintain strong customer relationships and act as the primary escalation point for critical issues.

Core Competencies:

· Customer Complaint Handling

· Warranty Administration & Management

· Operations & Maintenance (O&M)

· Service Operations

· Customer Relationship Management

· Root Cause Analysis & Problem Resolution

· Team Management and Cross-functional Coordination

• This profile highlights a strong O&M background with primary accountability for customer complaints and warranty management.

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