Operations & Logistics Manager D2C E-commerce

About InstaAstro

InstaAstro is one of India's leading spiritual and astrology platforms, helping customers through astrology consultations, spiritual wellness products, crystal bracelets, healing accessories, and other spiritual solutions. As a rapidly growing D2C brand, we are focused on delivering exceptional customer experiences through operational excellence, efficient logistics, and data-driven decision-making.

We are looking for an experienced Operations & Logistics Manager who can take complete ownership of our e-commerce operations, logistics performance, inventory accuracy, and warehouse processes.

Position Details

Role: Operations & Logistics Manager

Location: Sector 59, Noida

Industry: D2C / E-commerce

Experience Required: 5–8 Years

Salary: Up to ₹10 LPA

Working Model: On-site

Role Overview

The Operations & Logistics Manager will be responsible for managing end-to-end e-commerce operations including order fulfillment, dispatch management, NDR resolution, RTO reduction, delivery performance, inventory control, warehouse audits, courier partner coordination, SOP implementation, and operational reporting.

The ideal candidate should have hands-on experience managing D2C operations at scale, possess strong analytical capabilities, and be highly proficient in Excel and operational data management.

Key Responsibilities

Order Fulfillment & Dispatch Management

* Own complete order-to-delivery operations.

* Ensure timely order processing and dispatch as per SLA.

* Monitor daily dispatch performance and fulfillment accuracy.

* Track pending orders and eliminate operational bottlenecks.

* Improve order processing efficiency and customer experience.

NDR & RTO Management

* Manage complete Non-Delivery Report (NDR) operations.

* Coordinate with customer support and logistics partners for NDR resolution.

* Drive continuous reduction in RTO percentage.

* Analyze delivery failure reasons and implement corrective actions.

* Build processes to improve delivery success rates.

Logistics & Courier Partner Management

* Coordinate with courier aggregators and logistics partners.

* Monitor courier performance, delivery timelines, and escalation handling.

* Resolve shipment delays, lost shipments, damaged orders, and operational issues.

* Improve delivery percentage across all regions.

* Maintain courier performance dashboards and reports.

* Manage logistics procurement and courier allocation to ensure operational efficiency.

Warehouse Audits & Process Compliance

* Conduct regular warehouse audits and ensure process adherence.

* Monitor operational compliance and inventory accuracy.

* Identify operational gaps and implement corrective actions.

* Ensure warehouse SOPs are followed consistently.

SOPs & Process Improvement

* Create, implement, and continuously improve operational SOPs.

* Standardize warehouse and logistics processes.

* Identify operational leakages and inefficiencies.

* Drive process improvements and automation initiatives.

* Build scalable systems to support business growth.

Data Analytics & Reporting

* Prepare daily, weekly, and monthly MIS reports.

* Track operational KPIs and performance metrics.

* Create dashboards and reports using Excel and Google Sheets.

* Analyze operational data and present actionable insights.

* Maintain daily consolidation reports for orders, shipments, deliveries, NDRs, and RTOs.

Key Performance Indicators (KPIs)

The Operations & Logistics Manager will be evaluated on:

* RTO Reduction

* Delivery Success Percentage

* NDR Closure Rate

* Inventory Accuracy

* Shipping Cost Optimization

* Dispatch TAT (Turnaround Time)

* Order Fulfillment Accuracy

* Courier SLA Adherence

* Warehouse Audit Compliance

* MIS & Reporting Accuracy

* Daily Consignment Consolidation Accuracy

Required Qualifications

* 5+ years of experience in D2C / E-commerce Operations.

* Proven experience in logistics, fulfillment, inventory management, and warehouse operations.

* Hands-on experience managing NDR and RTO processes.

* Experience working with Shopify-based operations.

* Experience managing courier aggregators and logistics partners.

Technical Skills

* Advanced Microsoft Excel skills (Mandatory).

* Strong expertise in:

  * Pivot Tables

  * XLOOKUP / VLOOKUP

  * INDEX-MATCH

  * Data Validation

  * Dashboard Creation

  * MIS Reporting

  * Operational Data Analysis

* Strong understanding of Shopify operations and order management.

* Ability to analyze large operational datasets and generate actionable insights.

Preferred Candidate Profile

* Experience working with high-growth D2C brands.

* Strong understanding of logistics operations and delivery performance management.

* Experience handling large order volumes and warehouse operations.

* Ability to build processes, SOPs, and operational controls from the ground up.

* Strong analytical mindset with a focus on operational efficiency and continuous improvement.

Why Join InstaAstro

Join a fast-growing consumer brand where you will have direct ownership of operations, logistics performance, process improvement initiatives, and business-critical KPIs while contributing to the growth of one of India's leading spiritual commerce platforms.