Operations Lead

Company Description Livspace is a leading home interiors and renovation company that offers homeowners a one-stop solution from design to managed fulfillment for every room in the home. Powered by proprietary technology, the company has organized a traditionally fragmented industry by bringing together designers, brands, manufacturers, and contractors to deliver a trusted, predictable experience. Livspace operates across the Middle East, Singapore, and more than 50 metro and non-metro areas in India. Since launch, it has delivered over 120,000 rooms and facilitated the sale of more than 5 million SKUs through its platform. Backed by approximately USD 450 million from prominent global investors, Livspace continues to scale rapidly and expand its footprint.

Role Description This is a full-time, hybrid Operations Lead role based in Bardez, with flexibility for some work-from-home arrangements. The Operations Lead will oversee day-to-day operational activities, ensuring smooth project execution from design handover through installation and final delivery. Responsibilities include coordinating with designers, vendors, contractors, and logistics teams to meet timelines, quality standards, and cost targets. The role involves monitoring operational metrics, identifying process bottlenecks, and implementing improvements to enhance efficiency and customer satisfaction. The Operations Lead will also manage documentation, support compliance with company policies, and provide clear reporting to senior leadership on project and operational performance.

Qualifications

• Experience in operations management, project coordination, or supply chain within interiors, construction, or related industries.
• Strong skills in planning, scheduling, and resource allocation, with proven ability to manage multiple projects simultaneously.
• Ability to collaborate effectively with cross-functional teams including design, procurement, contractors, and customer support.
• Proficiency in using digital tools and platforms for project tracking, reporting, and documentation; comfort with data analysis for decision-making.
• Excellent communication, stakeholder management, and problem-solving skills, with a focus on delivering reliable customer experiences.
• Bachelor's degree in Operations, Business, Engineering, or a related field; relevant experience may be considered in lieu of formal qualifications.
• Prior experience in a fast-paced, high-growth environment and familiarity with process improvement methodologies is an advantage.