Operations Lead - Simon Carter

Key Responsibilities

1. Sales Operations Management . Own and manage end-to-end sales operations across LFR, Retail, and E-commerce channels. Job Description Template 2011 HayGroup ` Annexure I : ABG Job Description Template ` . Ensure smooth order processing, inventory availability, replenishment, and fulfillment. . Develop and standardize operational processes to improve efficiency and reduce turnaround times. . Monitor business KPIs and drive corrective actions where required. 2. Demand Planning & Inventory Management . Work closely with merchandising and supply chain teams to forecast demand and maintain optimum inventory levels. . Monitor stock availability across stores, marketplaces, and warehouses. . Identify potential stock-outs, overstock situations, and liquidation opportunities. . Drive inventory accuracy and improve stock turns. 3. Business Analytics & Reporting . Create and manage daily, weekly, and monthly sales dashboards. . Analyze sales trends, channel performance, inventory health, and customer demand patterns. . Provide actionable insights to leadership for business decision-making. . Track achievement against budgets, targets, and operational KPIs. 4. Retail & LFR Operations . Monitor store and LFR performance through sales reports and operational metrics. . Ensure timely replenishment and inventory availability. . Coordinate with store teams for promotions, stock transfers, and seasonal launches. . Support new store openings and expansion initiatives. 5. Process Improvement & Compliance . Identify opportunities for automation and process improvement. . Implement SOPs and best practices across channels. . Ensure compliance with company policies and operational standards. . Manage operational risks and proactively resolve issues. Job Description Template 2011 HayGroup ` Annexure I : ABG Job Description Template ` 6. Cross-Functional Coordination . Collaborate with Sales, Marketing, Finance, Merchandising, Supply Chain, and Warehouse teams. . Act as a central point of contact for resolving operational challenges. . Drive seamless communication and execution across business functions.