Operations Lead - Hospitality

Location: Mumbai

Industry: Co-Living / Student Housing / Hospitality

We are looking for an experienced Operations Lead to oversee and streamline property operations across our portfolio. If you have a strong background in hospitality, co-living, student housing, serviced apartments, or facility operations and are passionate about driving operational excellence, we'd love to connect with you.

Key Responsibilities

• Manage end-to-end property operations and ensure smooth day-to-day functioning across locations.
• Own and monitor operational budgets, including P&L management, OPEX control, petty cash management, and cost optimization initiatives.
• Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency.
• Ensure compliance with fire & safety standards, audits, statutory requirements, and SOP implementation.
• Lead property teams through training, performance management, and team development initiatives.
• Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution.
• Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards.
• Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality.
• Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation.

Requirements

• 7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations.
• Strong understanding of P&L, OPEX management, procurement, petty cash handling, vendor management, and facility operations.
• Experience managing multiple stakeholders and leading on-ground operational teams.
• Familiarity with Property Management Systems (PMS), CRM tools, Helpdesk/Ticketing platforms, and operational reporting systems.
• Strong leadership, communication, and problem-solving skills.
• Customer-centric approach with a focus on operational excellence and service quality.

What We Offer

• A high-impact role with significant ownership and decision-making responsibilities.
• Opportunity to lead operations for a growing organization.
• A dynamic environment with ample learning and growth opportunities.