Operations Intern

Roles and Responsibilities :

• Provide email support to customers regarding their queries and concerns related to travel bookings, cancellations, and refunds.
• Assist in processing ticketing requests, resolving issues, and ensuring timely resolution of customer complaints.
• Utilize Excel skills to maintain accurate records of transactions, updates, and reports for internal use by the team.
• Offer excellent customer service through effective communication via phone calls or emails.

Job Requirements :

• 0-1 year of experience in back office operations or a similar role.
• Proficiency in using Microsoft Office applications (Excel) for data entry and record-keeping purposes.
• Strong understanding of airline industry processes and procedures related to ticketing and reservations.