Operations Intern

Operations - Command Centre Intern

Company: PALMONAS

Department: Command Centre / Operations

Position: Command Centre Intern

Work Schedule: 8-hour rotational shifts (A/B/C shifts)

Location: [Insert Location]

Employment Type: Internship

About PALMONAS

PALMONAS is a contemporary jewellery brand focused on making premium, everyday jewellery accessible to modern consumers. As the brand continues to grow, the Command Centre plays a key role in monitoring operations, identifying issues in real time, and ensuring smooth coordination across teams.

Role Overview

We are looking for a proactive and detail-oriented Command Centre Intern to support the day-to-day monitoring and coordination of business operations. The intern will work in 8-hour rotational A/B/C shifts and will be responsible for tracking operational activities, identifying exceptions, maintaining reports, and escalating issues to the relevant teams.

This role is ideal for someone who enjoys working with data, dashboards, operations, and real-time problem-solving.

Key Responsibilities

• Monitor day-to-day operations through dashboards, trackers, and internal systems.
• Track key operational metrics and identify deviations or exceptions.
• Monitor orders, deliveries, customer service, inventory, and other assigned operational parameters.
• Coordinate with relevant teams to resolve operational issues within defined timelines.
• Escalate critical issues to the appropriate stakeholders.
• Maintain accurate shift-wise reports, trackers, and MIS.
• Prepare daily shift handover reports highlighting pending issues and important updates.
• Ensure smooth communication between teams during shift changes.
• Track recurring operational issues and flag patterns to the Command Centre team.
• Support the team in maintaining SOP adherence and operational discipline.