Operations Intern

Role Title - Operations Intern

About Company

Tricog is a healthcare technology company headquartered in Bangalore, focused on improving cardiac care

through innovative technology and connected healthcare solutions. Our products help hospitals, clinics, and

healthcare professionals deliver faster and better care to patients.

As an Operations Intern, you will gain practical exposure to business operations, customer onboarding,

process management, and cross-functional collaboration while working with teams across Sales, Customer

Success, Finance, and Operations. This internship provides an opportunity to build real-world business skills

in a fast-growing healthcare technology environment.

Role Overview

We are looking for a proactive and detail-oriented Operations Intern to support our Sales, Customer

Success, and Operations teams. This role offers hands-on exposure to business operations, customer

onboarding, order processing, reporting, and cross-functional coordination. The ideal candidate should be

eager to learn, organized, and comfortable working with data, processes, and multiple stakeholders.

Key Responsibilities

● Assist in processing and tracking customer orders as per defined processes and checklists.

● Coordinate with internal teams to ensure documentation is complete and accurate.

● Support customer onboarding activities and activation processes.

● Maintain and update operational records, trackers, and system data.

● Assist in preparing reports, dashboards, and business performance summaries.

● Support customer communication related to onboarding, activations, and service updates.

● Follow up with internal stakeholders to ensure timely completion of operational tasks.

● Assist the Sales and Customer Success teams during product demos and customer engagements.

● Help maintain operational documentation and standard operating procedures.

● Support issue tracking and escalation to relevant teams when required.

● Participate in process improvement initiatives and suggest operational efficiencies.

● Assist in collecting and organizing customer feedback and business insights.

Required Skills

● Good communication skills, both written and verbal.

● Basic knowledge of Google Sheets

● Strong attention to detail and organizational skills.

● Ability to follow processes and work with checklists.

● Willingness to learn new tools, systems, and business processes.

● Basic analytical and problem-solving abilities.

● Ability to manage multiple tasks and meet deadlines.

● Positive attitude and collaborative mindset.

Good to Have

● Familiarity with ZOHO, JIRA, and other ticketing systems.

● Knowledge of Google Workspace tools.

● Exposure to customer support, operations, or business processes.

● Basic understanding of data analysis and reporting.

● Interest in healthcare technology or SaaS products.

Key Deliverables

● Accurate and timely processing of customer orders and operational requests.

● Updated records, trackers, and system information.

● Timely follow-up on pending documentation and operational activities.

● Support for customer onboarding and activation processes.

● Weekly reports on assigned operational activities.

● Documentation of operational processes and updates.

● Coordination support across Sales, Customer Success, Finance, and Operations teams.

● Assistance in maintaining a smooth customer experience throughout onboarding and activation.

Educational Qualification

● Bachelor degree or Masters (completed or pursuing final year) in Business Administration,

Management, or a related field.

Internship Duration

● 6 months (Full-time opportunity based on performance and business requirements).

What We Look For

● Strong willingness to learn and take ownership.

● Good attention to detail.

● Ability to work in a fast-paced environment.

● Customer-focused mindset.

● Strong teamwork and coordination skills.

● Curiosity to understand business operations and processes.

● Reliability and accountability in completing assigned tasks.