Operations Intern

Job Title: Operations Intern - Higher Education

Location: Vijayawada / Guntur

Stipend: 10,000 per month (Fixed) + Travel Allowance (As per Company Norms)

Duration: 36 Months

Perks

• Internship Certificate
• Opportunity for Full-Time Role based on Performance

About ExcelR:

Founded in 2014, ExcelR has grown to become one of the leading organisations in Training and Consulting, empowering students and working professionals across the globe through world-class classroom and online learning solutions.

With headquarters in the USA and operations across the UK, Middle East, Australia, Netherlands, and India, ExcelR has established a strong global presence. Our expert trainers have successfully trained more than 140,000 learners across domains including Data Science, Artificial Intelligence, Cloud Computing, Project Management, Software Development, Digital Marketing, and emerging technologies.

At ExcelR, we believe in innovation, operational excellence, and delivering exceptional learning experiences that bridge the gap between academia and industry.

Internship Overview:

As an Operations Intern, you will play a vital role in supporting the successful execution of higher education training programs, faculty development programs, internships, and institutional collaborations. You will work closely with the Operations, Academic, and Delivery teams to ensure smooth coordination with colleges, trainers, students, and internal stakeholders.

This internship provides hands-on exposure to academic operations, program coordination, stakeholder management, documentation, reporting, and execution within one of India's fastest-growing Higher Education EdTech organisations.

Key Responsibilities:

Program Coordination

• Coordinate with engineering colleges, universities, and higher education institutions for smooth execution of training programs.
• Assist in scheduling online and classroom sessions with faculty members and trainers.
• Track batch schedules, training calendars, and program milestones.

Student & Faculty Coordination

• Coordinate with students regarding onboarding, attendance, assessments, and certification.
• Communicate with trainers and faculty regarding schedules, session requirements, and learning resources.
• Ensure timely sharing of joining links, study materials, assignments, and announcements.

Operations Support

• Maintain program documentation, attendance records, reports, and operational trackers.
• Assist in preparing training reports, completion reports, certificates, and project documentation.
• Support the execution of Faculty Development Programs (FDPs), internships, workshops, bootcamps, and placement initiatives.

Client & College Support

• Act as the first point of contact for colleges during program execution.
• Resolve operational issues by coordinating with internal teams.
• Build positive relationships with college coordinators and institutional stakeholders.

Data Management & Reporting

• Update operational dashboards and MIS reports.
• Maintain student databases, trainer records, and program documentation.
• Generate daily, weekly, and monthly operational reports.

Quality Assurance

• Monitor attendance, learner engagement, and program quality.
• Collect feedback from students, faculty, and institutional coordinators.
• Support continuous improvement initiatives for operational excellence.

Cross-functional Collaboration

• Work closely with Business Development, Academics, Delivery, Placement, and Finance teams for a seamless program execution.
• Ensure timely completion of operational activities across multiple projects.

What We Offer:

• 10,000 Fixed Monthly Stipend
• Travel Allowance as per company policy
• Internship Completion Certificate
• Hands-on experience in Higher Education Operations
• Exposure to large-scale academic program execution
• Mentorship from experienced Operations Managers
• Opportunity to work with leading universities and colleges
• Opportunity for Pre-Placement Offer (PPO) based on performance

Skills & Qualifications:

Eligibility

• MBA (Operations, HR, Marketing, General Management) students or recent graduates.
• Graduates with excellent organisational and coordination skills may also apply.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Good knowledge of Microsoft Excel, Word, PowerPoint, and Google Workspace.
• Ability to manage multiple tasks simultaneously.
• Strong documentation and reporting skills.
• Problem-solving mindset with attention to detail.
• Ability to coordinate with multiple stakeholders.
• Willingness to travel occasionally for institutional visits when required.

Preferred Skills

• Basic knowledge of Higher Education processes.
• Experience with Microsoft Excel and MIS reporting.
• Familiarity with Learning Management Systems (LMS) is an added advantage.