Operations Head - Quick Commerce/Last Mile

Role: Bangalore Head - Operations (Quick Commerce / Last Mile)

About Loadshare:

LoadShare is one of Indias most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, weve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

- Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.

- Strong financials, stronger ambition: With 800 Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.

- Dual-engine model: We not only operate Indias most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day one of the few in India to enable asset cross-utilization across verticals.

- Strategic partner to Indias digital economy: We work with every major digital commerce player (e-commerce, quick commerce, food, mobility), and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.

- Built to scale profitably: Were not chasing GMV at all costs. Were building the most capital-efficient, tech-enabled logistics engine in the country.

- Were now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

Raghu Talluri (CEO) - Formerly at Myntra, McKinsey

Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi

Rakib Ahmed (Co-Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co-founder Lunate Eco

Overall 500+ employees on roll

About the Role:

We are looking for a high-impact operations leader to own end-to-end last-mile operations for Bangalore for one of our largest quick commerce clients (Amz Now).

This role will manage a large-scale, high-velocity network of 150+ stores with daily volumes of ~2-2.2lakh orders, driving operational excellence, cost efficiency, and service reliability at scale.

The role sits at the intersection of strategy and execution, with complete ownership of city performance, including SLAs, cost, team leadership, and profitability.

Key Responsibilities:

City Operations Ownership:

- Own end-to-end last-mile operations for Bangalore

- Act as the single point of accountability for city-level performance, SLA's, and customer experience

- Drive alignment across clusters on service levels, productivity, and cost

City Leadership & Team Management:

- Lead and manage Cluster Heads / City Ops Managers across zones

- Set clear performance targets across service, cost, and scale metrics

- Build strong leadership pipelines and succession plans

Scale, Expansion & Store Operations:

- Lead store launches, micro-market expansion, and network scaling

- Manage operations across 150+ stores, ensuring consistent execution

- Drive readiness for peak events (sales, festive surges, pilots)

- Standardize launch playbooks, staffing models, and SOPs

Operational Excellence & SLA Management:

- Own key KPIs: rider productivity, cancellations, TAT, fill rates, attrition

- Drive continuous improvement through data-led problem solving and RCA

- Ensure strict adherence to SOPs, safety, and compliance

Rider, Vendor & Supply Management:

- Manage fleet partners and rider ecosystem at scale

- Ensure optimal rider availability, utilization, and productivity

- Drive rider performance, cost negotiations, and service quality

Cost Control, P&L & Profitability:

- Own city-level cost structures and P&L

- Drive cost optimization across manpower, fleet, and operations

- Partner with Finance on payouts, reconciliation, and margin tracking

Cross-Functional Stakeholder Management:

- Work closely with Business, Client, Product, Tech, and Finance teams

- Translate business goals into on-ground execution plans

- Act as a key interface with client stakeholders for city performance

Experience & Background:

- 6-10 years of experience in logistics, hyperlocal, e-commerce, or quick commerce operations

- Proven experience managing large-scale city operations (1L+ daily volume preferred)

- Strong exposure to 3P logistics, fleet vendors, and ground operations

- Demonstrated ownership of P&L, cost structures, and operational metrics

- Experience in high-growth, high-intensity environments

Who You Are:

- Deep understanding of last-mile and hyperlocal supply chain dynamics

- Strong data-driven decision-maker

- High ownership mindset with bias for action

- Strong people leader with experience managing large, distributed teams

- Comfortable operating in fast-paced, ambiguous environments

- Excellent stakeholder and client management skills