Operations Head Quick Commerce & E-Commerce

Job Description: Operations Head – Quick Commerce & E-Commerce Job Summary

We are looking for a result-oriented Operations Head to take complete ownership of end-to-end Quick Commerce, E-Commerce, Supply Chain, Warehouse, Inventory, and

Logistics operations. The candidate must have strong leadership skills, the ability to manage cross-functional teams, and a proven track record of driving operational efficiency, business growth, and profitability.

Key Responsibilities

· Take complete ownership of end-to-end business operations across Quick Commerce, E-Commerce, D2C, and online marketplaces.

· Manage platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart, and other relevant channels.

· Lead, manage, and develop operations teams, ensuring accountability, productivity, and performance.

· Oversee warehouse management, inventory planning, order fulfillment, logistics, and last-mile delivery.

· Monitor operational KPIs, platform SLAs, order fulfillment, inventory accuracy, and customer satisfaction.

· Optimize operational costs, improve processes, and drive profitability through efficient resource management.

· Coordinate with Sales, Marketing, Finance, Procurement, and external partners to ensure smooth operations.

· Develop SOPs, operational dashboards, and performance review mechanisms to support business growth.

Required Experience & Skills

· 3–5 years of relevant experience in E-Commerce, Quick Commerce, Supply Chain, or Operations.

· Strong leadership, team management, and decision-making abilities.

· Hands-on experience with Quick Commerce and E-Commerce platforms.

· Good understanding of inventory, warehouse, logistics, and order management.

· Proficiency in Excel, ERP, OMS, WMS, or Power BI.

· Strong analytical, problem-solving, and cost-optimization skills.

· Ability to independently manage complete operations and take ownership of business outcomes.

Key Performance Indicators (KPIs)

Order Fulfillment | Fill Rate | Inventory Accuracy | On-Time Delivery | Operational Costs | Team Productivity | Customer Satisfaction | Gross Margin & Profitability

Preferred Industry Experience

FMCG, Retail, D2C Brands, Consumer Goods, E-Commerce, and Quick Commerce.

What We Offer

Competitive compensation, performance-based incentives, leadership opportunities, and career growth in a fast-growing business.