Operations Head - Hospitality & Catering Operations

Operations Head Hospitality & Catering Operations

Company: RK Group
Department: Operations
Location: New Delhi
Experience: 10+ Years
Industry: Hospitality / Catering / Food Service

RK Group is an established Indian business group with a strong presence in railway catering and food-service operations. The group states that it has around 62 years of experience and has expanded its operations across multiple sectors

Job Summary

We are looking for an experienced Operations Head Hospitality & Catering Operations to lead and manage large-scale hospitality and catering operations. The role will be responsible for operational excellence, team leadership, customer experience, cost control, and business performance.

Key Responsibilities

• Lead end-to-end hospitality and catering operations across multiple locations.
• Manage daily operations, service standards, and operational efficiency.
• Drive revenue, profitability, productivity, and cost-control initiatives.
• Develop and implement SOPs, operational policies, and quality standards.
• Ensure high standards of food quality, hygiene, safety, and service.
• Lead, train, and develop large operational teams.
• Monitor manpower planning, staffing, and workforce productivity.
• Manage client relationships and ensure customer satisfaction.
• Track operational KPIs, budgets, MIS, and performance reports.
• Coordinate with HR, Finance, Procurement, Kitchen, and Business teams.
• Identify operational gaps and implement corrective and improvement measures.
• Ensure compliance with statutory, food safety, and company requirements.

Candidate Profile

• 10+ years of experience in Hospitality, Catering, Food Service, QSR, Hotels, or related operations and Industrial Catering.
• Proven experience managing multi-unit or large-scale operations.
• Strong leadership, people-management, and communication skills.
• Strong understanding of P&L, budgeting, cost control, and operational KPIs.
• Excellent problem-solving and decision-making abilities.
• Willingness to travel and manage operations across multiple locations.
• Hospitality/Hotel Management qualification preferred.

Key Skills:
Hospitality Operations | Catering Operations | Multi-Unit Operations | P&L Management | Cost Control | Team Leadership | Client Management | SOP Implementation | Food Safety & Hygiene | Manpower Planning | MIS & KPI Management

Any Inerested candidates send CVs this mail id- [email removed]

Whats Up number- [phone removed]