Operations Executive

Job Description: Operations Executive Ayurvedic Cosmetics & Beauty Products
Job Title: Operations Executive
Experience: 12 Years
Employment Type: Full-Time
Department: Operations / E-Commerce Operations
Industry: Ayurvedic Cosmetics, Skincare, Beauty & Personal Care
Location: Delhi / NCR (as applicable)
1. Job Overview
We are looking for a detail-oriented and organized Operations Executive with 12 years of experience to support the daily operations of our Ayurvedic cosmetics, skincare, and beauty products business.
The candidate will be responsible for coordinating inventory, order processing, warehouse operations, packaging, dispatch, logistics, returns, and product stock management. The role involves working closely with the e-commerce, warehouse, customer support, and procurement teams to ensure smooth business operations and timely order fulfillment.
Candidates with experience in e-commerce operations, D2C brands, cosmetics, skincare, FMCG, or personal care products will be preferred.
2. Key Responsibilities
A. Order Processing & Fulfillment

• Monitor and process daily orders received through the company website and online marketplaces.
• Ensure orders are processed accurately and dispatched within the scheduled timelines.
• Coordinate with warehouse staff for picking, packing, labeling, and shipping orders.
• Track pending, shipped, delivered, cancelled, and returned orders.
• Identify order processing issues and coordinate with the relevant teams for resolution.
• Ensure accurate order records are maintained in the system.

B. Inventory & Stock Management

• Maintain daily inventory records for Ayurvedic cosmetics, skincare, haircare, and beauty products.
• Monitor stock availability, stock movement, and product-wise inventory levels.
• Update stock records in spreadsheets, inventory software, or e-commerce platforms.
• Identify low-stock products and coordinate replenishment with the procurement or warehouse team.
• Conduct regular physical stock checks and reconcile discrepancies.
• Monitor near-expiry and expired products and ensure proper stock rotation using the applicable FEFO (First Expired, First Out) process.
• Help prevent stock-outs, overstocking, and inventory mismatches.

C. Warehouse & Packaging Coordination

• Coordinate daily warehouse activities to ensure smooth order fulfillment.
• Ensure products are packed securely to prevent leakage, breakage, or damage during transit.
• Verify product names, SKUs, quantities, batch details, and packaging before dispatch.
• Ensure the correct product and variant are shipped to each customer.
• Maintain organized storage of products, packaging materials, cartons, labels, and shipping supplies.
• Follow proper storage and handling procedures for cosmetics and personal care products.

D. Logistics & Dispatch Management

• Coordinate with courier partners and shipping aggregators for timely pickups and deliveries.
• Generate shipping labels, invoices, packing slips, and other required dispatch documents.
• Track delayed shipments, delivery failures, and returned-to-origin (RTO) orders.
• Follow up with logistics partners to resolve shipping and delivery issues.
• Maintain records of shipment status, courier performance, and dispatch timelines.
• Support the reduction of shipping delays, failed deliveries, and avoidable RTOs.

E. Returns, Refunds & Replacement Coordination

• Track customer returns, damaged products, missing items, and replacement requests.
• Coordinate with customer support and warehouse teams to resolve order-related issues.
• Verify returned products and update inventory records according to the company's return and quality procedures.
• Maintain records of refunds, replacements, damaged stock, and return reasons.
• Identify recurring operational issues and report them to the operations manager.

F. Procurement & Vendor Coordination

• Coordinate with suppliers and vendors for packaging materials and operational requirements.
• Follow up on purchase orders, pending supplies, and delivery schedules.
• Assist with maintaining stock levels of bottles, jars, cartons, labels, shipping boxes, and other packaging materials.
• Report shortages, damaged supplies, and discrepancies to the concerned team.
• Maintain proper documentation for procurement and vendor transactions.

G. Quality Checks & Documentation

• Verify product packaging, labeling, batch information, and expiry dates during operational checks.
• Escalate damaged, leaking, expired, or suspicious products for review.
• Ensure products are handled and stored according to company procedures and applicable requirements.
• Maintain accurate records of inventory, dispatches, returns, damages, and stock adjustments.
• Support compliance with applicable product handling, storage, and documentation procedures.

H. Daily Reporting & Team Coordination

• Prepare daily reports on orders processed, orders dispatched, pending orders, and delivery issues.
• Maintain reports for inventory levels, stock discrepancies, returns, RTOs, and damaged products.
• Coordinate with e-commerce, warehouse, customer support, procurement, and finance teams.
• Report operational bottlenecks and suggest improvements to reduce errors and delays.
• Complete assigned tasks within deadlines and follow established operating procedures.

3. Required Skills & Qualifications

• Bachelor's degree in Business Administration, Operations, Supply Chain Management, or a related field preferred.
• 12 years of experience in operations, e-commerce operations, warehouse management, logistics, or order fulfillment.
• Experience with inventory management, order processing, dispatch coordination, and stock reconciliation.
• Basic knowledge of Excel or Google Sheets.
• Familiarity with Shopify, order management systems, inventory software, or shipping aggregator platforms is an advantage.
• Good organizational skills and attention to detail.
• Ability to maintain accurate records and manage multiple tasks.
• Strong coordination, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced business environment.

4. Preferred Experience

• Experience in Ayurvedic cosmetics, skincare, herbal products, beauty, FMCG, or personal care brands.
• Familiarity with products such as face creams, face washes, serums, shampoos, hair oils, sunscreens, and herbal formulations.
• Knowledge of batch tracking, expiry monitoring, FEFO-based stock rotation, and product storage.
• Experience coordinating with courier companies and shipping aggregators.
• Basic understanding of e-commerce order fulfillment, COD orders, prepaid orders, returns, and RTO management.
• Familiarity with warehouse documentation and standard operating procedures.

5. Key Performance Indicators (KPIs)
The candidate's performance will be evaluated based on:

• Accuracy and timeliness of order processing.
• Percentage of orders dispatched within the defined timeline.
• Inventory accuracy and reduction in stock discrepancies.
• Reduction in packing errors, damaged shipments, and incorrect product dispatches.
• Timely identification of low-stock and near-expiry products.
• Efficient handling of returns, replacements, and RTO cases.
• Accuracy of daily operational reports.
• Proper maintenance of inventory and dispatch documentation.
• Coordination with warehouse and logistics partners.
• Compliance with company procedures for product handling and storage.

6. Ideal Candidate Profile
The ideal candidate is proactive, reliable, and comfortable managing day-to-day operational activities. They should be able to coordinate with different teams, maintain accurate records, resolve routine operational issues, and ensure that customers receive the correct products on time.
Candidates who are eager to grow in e-commerce operations, supply chain management, inventory control, and warehouse coordination are encouraged to apply.
7. Application Process
Interested candidates should share their updated resume highlighting relevant experience in operations, logistics, inventory management, or e-commerce order fulfillment.
Application Subject: Operations Executive Ayurvedic Cosmetics & Beauty Products | 12 Years Experience