Operations Executive

We are looking for a proactive and organized Operations Executive to manage day-to-day operational activities, coordinate with internal teams, maintain accurate records, and ensure smooth execution of processes.

The ideal candidate should have good communication skills, strong follow-up abilities, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Manage and monitor day-to-day operational activities.
• Coordinate with internal teams to ensure smooth workflow and timely task completion.
• Maintain and update operational records, reports, and databases.
• Track leads, tasks, assignments, and follow-ups as required.
• Coordinate with the sales, counselling, HR, and management teams.
• Monitor team performance and prepare regular operational reports.
• Identify process gaps and escalate operational issues to the concerned team.
• Ensure proper documentation and timely updating of CRM/system records.
• Follow up with team members regarding pending tasks and assigned activities.
• Support management in implementing operational processes and guidelines.
• Handle data verification, allocation, reassignment, and status updates when required.
• Maintain confidentiality and accuracy of company and customer information.
• Assist in improving operational efficiency and maintaining smooth daily processes.

Required Skills

• 14 years of experience in Operations, Administration, Sales Operations, CRM Operations, or a related role.
• Good verbal and written communication skills.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel / Google Sheets.
• Familiarity with CRM software is an advantage.
• Good analytical and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to work under deadlines and manage multiple responsibilities.
• Ability to coordinate effectively with different teams.