Operations Executive

Job Description Operations Executive

Location: Bangalore
Work Mode: Full-time, Work From Office
Experience: 1–3 Years
Working Days: 6 Days a Week
Working Hours: 9:00 AM – 7:00 PM

Role Overview

We’re looking for an Operations Executive to manage day-to-day e-commerce operations. The role involves handling orders, fulfilment, inventory, deliveries, returns, customer queries, and coordination with logistics partners.

The ideal candidate should be organised, proactive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Process and manage daily orders across the website and marketplaces.
• Follow up with customers for COD confirmation and delivery details.
• Coordinate with warehouse and logistics teams for packing and dispatch.
• Monitor deliveries and handle NDR, delayed deliveries, and RTO cases.
• Manage returns, exchanges, refunds, and reverse pickups.
• Maintain accurate inventory and stock records.
• Handle customer queries through WhatsApp, calls, chat, and email.
• Prepare daily reports covering orders, deliveries, returns, inventory, and pending issues.
• Coordinate with courier partners, warehouses, vendors, and internal teams.
• Identify operational issues and ensure they are resolved on time.
• Maintain and improve SOPs and look for ways to reduce manual work through automation and AI tools.
• Ensure packaging materials and other operational supplies are available when required.

Requirements

• 1–3 years of experience in e-commerce operations, order fulfilment, logistics, or supply chain.
• Experience handling online orders, deliveries, returns, or inventory.
• Good communication skills and comfortable speaking with customers.
• Good knowledge of Excel/Google Sheets.
• Comfortable working with e-commerce or logistics dashboards.
• Strong follow-up and coordination skills.
• Good problem-solving and ownership mindset.
• Comfortable working from office and managing multiple tasks at the same time.

Good to Have

• Experience with Shopify or marketplace platforms.
• Experience with warehouse/3PL or logistics platforms.
• Exposure to COD reconciliation and NDR/RTO management.
• Basic knowledge of automation or AI tools.

What We’re Looking For:-

Someone who is hands-on, organised, proactive, and takes ownership of tasks from start to finish. You should be comfortable working in a fast-paced environment where things can change quickly.