Operations Executive

Job Title: Operations Executive

Employment Type: Full-time

Department: Operations

Reporting To: Operations Head

About Tribe: Tribe is more than just a student accommodation facility; we are a vibrant community that fosters creativity, collaboration, and comfort. Our mission is to redefine the living experience for students and young professionals, and we take pride in creating extraordinary experiences for our residents.

Job Summary:

The Operations Executive plays a vital role in delivering an exceptional resident experience. The role involves supporting daily operations, customer service activities, and coordination across departments-Front Office, Housekeeping, and Food & Beverage-to ensure seamless functioning and uphold Tribe's service excellence standards.

Key Responsibilities:

• Guest Services & Experience
• Provide a warm welcome and ensure smooth check-in/check-out processes.
• Handle guest queries, requests, and complaints with efficiency and professionalism.
• Assist in special services and personalized guest arrangements to ensure high satisfaction.
• Collect and analyze guest feedback for continuous improvement.

Operational Support

• Assist front office operations including reservations, billing, and room allocations.
• Coordinate with housekeeping and maintenance for timely upkeep of rooms and common areas.
• Ensure adherence to Standard Operating Procedures (SOPs).
• Maintain accurate records of guest interactions and operational activities.

Food & Beverage Coordination

• Support dining operations in coordination with kitchen and service teams.
• Monitor dining service quality and ensure guest expectations are met.
• Assist in special dining events and promotional food & beverage activities.

Sales & Promotions

• Provide information to guests on Tribe's services and ongoing promotions.
• Assist marketing initiatives such as community events and promotional campaigns.
• Support the sales team with guest insights and operational feedback.

Compliance & Safety

• Ensure compliance with sanitation, health, and safety standards.
• Report operational or safety issues promptly to management.
• Participate in emergency response drills and procedures.

Qualifications & Experience

• Bachelor's degree / diploma in Hospitality Management, Business Administration or related field.
• 2-4 years of experience in the hospitality industry (Hotels / Co-Living / Student Housing preferred).
• Experience in customer service or front office roles is an added advantage.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong problem-solving and guest-first mindset.
• Ability to multitask and work efficiently under pressure.
• Passion for hospitality and proactive approach.
• Basic knowledge of MS Office; familiarity with hospitality software is a bonus.

Why Join Tribe

• Be a part of a fast-growing brand revolutionizing co-living and student housing.
• Work in a dynamic, youthful, and vibrant environment.
• Great opportunities for learning and career progression in hospitality.

Share your resumes at [HIDDEN TEXT]