Operations Executive
Zolo Stay Co- Living · Bengaluru · onsite · Posted 36d ago
About a minute. You'll make an account on the way through.
About this role
The Warden is responsible for day-to-day hostel operations execution, ensuring student safety, discipline, and service delivery as per SOPs.
Key Responsibilities
- Attendance & Leave Management
Take daily attendance and update systems/registers
Track absentees, late entries, and leave movements
Ensure strict adherence to app-based leave system
- Student Support & Engagement
Act as first point of contact for students
Conduct regular student interactions and capture feedback
Support onboarding, room allotment, and daily student needs
- Complaint & Ticket Handling
Log complaints accurately in the system
Coordinate with HK, R&M, and Security teams
Ensure closure confirmation from students
- Room Audits & Compliance
Conduct daily room audits (hygiene, safety, assets)
Raise tickets for issues identified
- Parcel & Records Management
Manage parcel entries and handovers
Maintain operational registers and reports
- Health & Emergency Support
Identify unwell students and provide first-level assistance
Coordinate hospital visits and maintain health records
Eligibility Criteria
- 02 years experience in hostel, hospitality, or customer service roles
- Strong interpersonal and problem-solving skills
- Willingness to work in shifts
Sourced from naukri