Operations Executive

We are looking for proactive Operations Executive Sales to support the sales team in managing day-to-day sales operations, order processing, customer coordination, documentation, MIS and inter-departmental coordination.

Roles & Responsibilties

Customer Coordination

• Coordinate with customers regarding order status, delivery schedules and other routine requirements.
• Respond to customer queries and coordinate internally for resolution.
• Maintain regular follow-ups to ensure timely fulfilment of customer commitments.

MIS & Reporting

• Prepare daily/weekly/monthly sales and operations reports.
• Maintain sales order, pending order, dispatch and customer follow-up trackers.
• Monitor sales data and highlight pending or delayed activities to the concerned team.
• Ensure timely submission of required reports to management.

ERP / Odoo Operations

• Enter and update sales orders and related information in Odoo.
• Maintain accurate customer and order-related data.
• Coordinate with relevant departments for ERP-related discrepancies.
• Ensure proper documentation and data accuracy in the system.

Coordination & Follow-up

• Coordinate closely with Sales Executives, Sales Coordinators, Accounts, Stores, Logistics and factory & other departments.
• Follow up on pending payments, dispatches, documents and customer requirements wherever required.
• Escalate delays, discrepancies or operational issues to the reporting manager.

Qualification & Requirement

• Graduate in any discipline.
• Good knowledge of MS Excel, Word & gmail.
• Basic understanding of sales processes and order management.
• Experience with ERP/Odoo/SAP/Tally will be an advantage..
• Ability to manage multiple tasks and meet deadlines.

Preferred Experience

• 1-3 years of experience in Sales Operations / Sales Coordination / Order Processing / Sales Support / Back Office Operations.
• Experience in a manufacturing, trading or B2B environment will be an added advantage.