Operations Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on real estate properties, including features, amenities, and pricing to potential clients.
  
• Assist customers with post-sales services such as documentation processing and follow-ups to ensure smooth transactions.
  
• Maintain accurate records of customer interactions using CRM software for future reference.
  
• Collaborate with internal teams to resolve complex issues related to property listings or client complaints.
  

Desired Candidate Profile

• 1-3 years of experience in real estate back end operations.
  
• Excellent communication skills for effective customer handling over phone calls, emails, and chats.
  
• Strong knowledge of document filing procedures for efficient documentation management.
  
• Ability to work independently with minimal supervision while maintaining high levels of productivity.