Operations Executive

Role & responsibilities:

• Manage real-time driver dispatch, monitor live operations, resolve escalations, and ensure a seamless customer and driver experience while meeting operational KPIs.
• Oversee daily operations and act as the primary point of contact for chauffeurs and key partners.
• Build and maintain strong relationships with strategic partners.
• Coordinate with supply and account management teams to ensure seamless operations.
• Monitor chauffeur performance, attendance, and professional conduct.
• Ensure alignment with client-specific requirements and service standards.
• Collaborate with supporting departments to generate accurate operational reports.
• Maintain and manage subscriptions according to customer demand and operational needs

Preferred candidate profile:

• Bachelor's Degree
• 2-3 years of operations experience in the Logistic industry (Live driver dispatch, Route planning, Driver allocation, Shift operations, Incident management, Driver support, Customer Service, Fleet coordination)
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry

Required Experience

Candidates should have experience with:

Preferred Industries

• Ride Hailing
• Quick Commerce
• Logistics
• Last Mile Delivery
• Fleet Management
• Mobility