Operations Executive

Operations Executive {Male}
Location: Worli, Mumbai | Type: Full-time

About Us
Burnt Sugar is a Mumbai-based dessert brand built on the belief that the most interesting flavours live just past the expected. Founded by a culinary-trained creator with a decade-long obsession with desserts. Burnt Sugar makes small-batch ice creams, tarts, and cannoli that are complex, crave-worthy, and unapologetically themselves.
Every product is crafted with clean ingredients and obsessive attention to detail, designed for the person who wants something that actually tastes as good as it looks.
About the Role
We are hiring an Operations Executive to manage and coordinate the daily running of our pastry cloud kitchen. This is a ground-up operations role you will be responsible for making sure that kitchen production runs smoothly, orders go out on time, inventory is under control, vendors are managed, and the team is aligned.
This is a hands-on role for someone who is organized, proactive, and enjoys problem-solving. You will be the link between the kitchen team and the management, and your work will directly impact how efficiently the brand operates and how well we serve our customers.

Key Responsibilities: -
Order Management

• Prepare and share daily production plans with the kitchen team based on incoming orders.
• During your working hours, ensure all orders are packed correctly, labelled, and handed over to delivery partners on time.
• Coordinate order dispatch across platforms such as Swiggy, Zomato, and direct/WhatsApp orders.
• Coordinate with logistical partner/ drivers for order delivery.
• Willing to learn how to boost Swiggy/Zomato/WhatsApp order.
• Monitor live order status and proactively resolve any delays or issues.
• Handle order cancellations, modifications, and customer complaints promptly and professionally.

Inventory & Vendor Management: -

• Maintain daily inventory records for all raw materials, packaging, and finished products.
• Track stock levels and raise purchase orders in advance to avoid any production stoppages.
• Coordinate with vendors and suppliers for timely delivery of ingredients and materials.
• Ensure the brand gets the best price. Negotiate pricing with vendors, provide comparison quotes, and place order with head chefs approval.
• Track wastage and spoilage, identify root causes, and suggest corrective measures.
• Maintenance of equipment's to be coordinated and managed.

Reporting & Administration :-

• Maintain daily reports covering orders, production output, expenses, and wastage.
• Prepare weekly and monthly summaries for management review.
• Maintain records for compliance, including FSSAI documentation and staff attendance.
• Assist in onboarding new kitchen staff and maintaining HR records.

What We Are Looking For :-

• 2-3 years of experience in F&B operations, cloud kitchen management, or a similar operations role.
• Prior experience working with food delivery platforms (Swiggy, Zomato) is a strong advantage.
• Proficient in Microsoft Excel or Google Sheets for tracking, reporting, and data organization.
• Strong organizational skills you manage multiple things at once and nothing slips through.
• Excellent communication skills able to work with kitchen staff, vendors, delivery partners, and management.
• Fluent in English, Hindi and Marathi.
• A proactive, go getter approach.
• Comfortable working in a fast-paced, high-pressure environment with shifting priorities.
• Degree or Diploma in Hotel Management, Business Administration, or a related field preferred.

What We Offer: -

• Competitive salary based on experience.
• Direct exposure to all aspects of running an F&B business operations, sales, marketing, and finance.

Working hours: to be discussed.
To Apply: Send your CV and a brief note about why you want to work with us.

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