Operations Executive

Operations Executive | Freshers are Welcome | Work from Office only in Noida, Sector-142 | Immediate Joining.

eDrafter.in is one of India's leading LegalTech platforms, simplifying legal documentation and legal services for individuals and businesses across the country.

Established in 2016, we have proudly assisted 10+ lakh customers with services such as Name Change, Legal Notices, Stamp Papers, Affidavits, Agreements, Consumer Complaints, and various other legal documentation services.

If you're looking to build your career in a fast-growing LegalTech company, we'd love to have you on board!

Roles and Responsibilities will be as below -

• Processing customer orders on the internal portal.
• Assigning orders to vendors, advocates, and service partners.
• Preparing and verifying customer documentation.
• Coordinating with customers for pending documents, approvals, and order completion.
• Handling inbound customer calls related to existing orders.
• Responding to customer chats, emails, and support tickets.
• Following up with customers to ensure timely completion of orders.
• Coordinating with internal departments to ensure seamless order execution.
• Maintaining accurate order records and updating the CRM.
• Providing excellent customer support throughout the order lifecycle.

Qualifications and skills -

1. Bachelor's Degree.

2. Candidates with up to 1 year of experience in Operations, Customer Support, Customer Service, or Back Office are also encouraged.