Operations Executive

Position: Operations Executive Program Management (Central Operations)
Employment Type: Contractual (6 months, extendable based on performance)
Location: ETV Campus, Flipkart Office, Bangalore
Work Type: Onsite

Role Overview:
The Operations Executive – Central Operations will be responsible for ensuring smooth daytoday coordination across 50+ stores. This role is heavily focused on calling, following up, and checking with stores to track performance, resolve issues, and ensure compliance with SOPs. Strong communication skills, stakeholder handling, and the ability to manage multiple conversations simultaneously are key. Any prior experience in central operations, customer experience, or general ops coordination will be highly valuable.

Key Responsibilities:

• Store Coordination
  
• Call and follow up with stores daily to track order flow, performance, and compliance.
  
• Identify issues such as delays, cancellations, or losses and escalate for resolution.
  
• Ensure SOPs are being followed consistently across all stores.
  
• KPI Monitoring
  
• Track key metrics including instock availability, dispatch timelines, and loss reduction.
  
• Monitor productivity and process adherence through regular checkins.
  
• Stakeholder Communication
  
• Coordinate with Cluster Managers, Store Managers, and crossfunctional teams.
  
• Escalate operational bottlenecks and ensure timely resolution.
  
• Program Execution
  
• Support rollout of new initiatives and SOPs by ensuring stores are aligned.
  
• Provide updates on implementation progress through regular calls and reports.
  
• Reporting & Documentation
  
• Maintain trackers and dashboards to capture daily store updates.
  
• Publish concise reports highlighting trends, risks, and corrective actions.
  

Key Skills Required:

• Excellent communication and coordination skills (phone and email).
  
• Strong stakeholder management and followup discipline.
  
• Analytical mindset with proficiency in Excel/Google Sheets.
  
• Ability to multitask and manage multiple store conversations daily.
  
• Exposure to central operations, CX, or general ops coordination preferred.
  

Education & Experience:

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Commerce, or related field.
  
• 1–3 years of experience in operations, customer experience, retail, or ecommerce.
  
• Prior exposure to central operations or coordination roles preferred.
  
• Experience in quick commerce, dark store, or hyperlocal fulfillment is an advantage.

• Hindi speaking (Fluently) Mandatory