Operations Executive (PUW)

The Inbound Shift In-charge is responsible for leading all inbound operations within the assigned Service Centre, ensuring timely receipt, unloading, scanning, sorting, reconciliation and processing of shipments while meeting Blue Dart's service commitments and operational standards.

The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring optimum manpower utilization, operational discipline, shipment accuracy, productivity, safety and compliance. The incumbent plays a key role in ensuring smooth shift operations, maintaining operational governance and supporting seamless connectivity across Blue Dart's network.

Job Purpose:

To lead and manage inbound shift operations by ensuring timely and accurate receipt, processing and reconciliation of shipments, while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.

Key Roles & Responsibilities:

• Lead and supervise all inbound operational activities during the assigned shift.
• Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
• Monitor shipment receiving, scanning, reconciliation, segregation and sorting activities.
• Ensure timely movement of shipments to subsequent operational stages in line with defined service commitments.
• Coordinate with outbound operations and network teams to ensure smooth operational flow.
• Ensure accurate shipment scanning, sorting and reconciliation with minimal operational errors.
• Monitor shipment quality and promptly escalate damaged, short or discrepant shipments.
• Drive adherence to shipment processing timelines, operational SLAs and service commitments.
• Minimize shipment exceptions, mis-sorts and operational delays through proactive monitoring.
• Ensure operational readiness during peak volumes and contingency situations.
• Plan and allocate manpower across operational workstations to achieve optimum productivity.
• Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
• Conduct daily shift briefings on safety, operational priorities, productivity and service expectations.
• Monitor attendance, punctuality, shift discipline and workforce deployment.
• Provide on-the-job coaching to improve capability, productivity and operational effectiveness.
• Foster teamwork, collaboration and a positive work environment focused on operational excellence.
• Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), safety guidelines and operational policies.
• Promote a culture of safety, discipline and compliance across the shift.
• Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
• Monitor workplace housekeeping and ensure a clean, organized and safe operational environment.
• Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
• Ensure compliance with statutory, regulatory and company requirements.
• Monitor shift productivity and operational performance against defined targets.
• Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
• Ensure timely completion of operational documentation and accurate system updates.
• Conduct effective shift handovers, highlighting key operational issues and priorities.
• Escalate operational risks, service failures and resource constraints to the reporting manager in a timely manner.
• Support implementation of continuous improvement initiatives to enhance operational efficiency and service quality.
• Coordinate closely with Outbound Shift In-charge to ensure seamless shipment flow.
• Work collaboratively with Customer Service, Security, Fleet, Network Operations and other support functions.
• Support implementation of operational initiatives, process improvements and business priorities.
• Build effective working relationships across teams to ensure smooth operational execution.

Qualifications & Experience:

• Graduate in any discipline
• OR
• 10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.
• 2-4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
• Experience in leading frontline operational teams and coordinating shift operations.
• Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
• Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.

Skills & Capabilities:

• Inbound Operations Management
• Shipment Receiving & Reconciliation
• Shipment Sorting & Processing
• Workforce Planning & Shift Management
• Productivity & Resource Utilization
• Operational Reporting & MIS
• Basic Computer Skills
• Barcode Scanner & Operational System Usage
• Safety & Operational Compliance
• Operational Leadership
• Team Leadership & Coaching
• Planning & Organising
• Decision Making
• Customer Focus
• Accountability
• Problem Solving
• Communication Skills
• Teamwork & Collaboration
• Integrity & Ethical Conduct
• Operational Discipline
• Safety Leadership
• Professional Grooming & Personal Conduct
• Regularity & Punctuality
• Continuous Learning Mindset

Key Performance Indicators:

• Inbound Operations - Inbound Processing SLA
• Shipment Receiving Timeliness
• Processing Productivity
• Service Quality - Shipment Accuracy
• Scanning Compliance
• Zero Mis-sorts
• Operational Error Reduction
• Productivity & Workforce Management - Manpower Utilization
• Shift Productivity
• Attendance & Workforce Discipline
• Safety & Compliance - SOP Compliance
• Safety Compliance
• Housekeeping Standards
• Uniform Compliance
• Zero Safety Incidents
• Operational Governance - Shift Reporting Accuracy
• Effective Shift Handover
• Timely Escalation of Operational Issues
• People Leadership - Coaching & Development
• Team Engagement
• Teamwork & Collaboration
• Customer Service Support - Timely Resolution of Operational Exceptions Impacting Customer Service
• Continuous Improvement - Participation in Process Improvements
• Productivity & Quality Enhancement Initiatives