Operations Executive - Mumbai

Role - Operations Executive

No of Opening - 5

Location - Thane, Ghatkopar, Chunabhatti, Lower Parel, Bhandup

About the Role:

• The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
• The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

A. Core Operations

• Ensure availability of trained & certified technicians as per guidelines.
• Coach technicians to improve service quality, retention, and SOP compliance.
• Conduct daily stand-up meetings; communicate safety & job-specific instructions.
• Ensure availability of tools, materials, and proper stock management as per SOP.
• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target.

B. Advanced Operations

• Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
• Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
• Monitor technician-wise CO trends; skill-up underperformers.
• Track material usage.
• Maintain stock levels aligned with APL and reduce near-expiry wastage.
• Drive service & product leads through coaching and on-the-job support.
• Monitor service productivity, efficiency, and input costs across sites.