Operations Executive - Healthcare

Key Responsibilities
Manage OPD and AHC bookings for VIP clients and corporate sponsors
Provide end-to-end on-ground support during hospital visits and health checkups
Coordinate with hospitals, clinics and diagnostic centres for smooth scheduling
Handle outbound calls with customers, corporate SPOCs and healthcare partners
Act as a single point of contact for client queries, rescheduling and escalations
Ensure seamless on-site execution and resolve real-time issues
Maintain accurate CRM records of appointments, calls and interactions
Collaborate with internal teams (Support, Tech, Accounts) to enhance experience
Ensure adherence to SLAs and service quality standards

What Were Looking For
Strong communication and coordination skills
Customer-first mindset with high ownership
Ability to handle both on-ground and operational responsibilities
Comfortable with outbound calling and stakeholder management
Flexible to travel/visit hospitals as per business needs