Operations Executive - Channel Sales

About Us:

Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates

Hero Vired /Hero Education is your opportunity to join a premium learningexperience that offerscutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.

At Hero Vired /Hero Education, we firmlybelieve in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape. Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangibleaccomplishments. Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.

The illustrious Hero Group, boasting a diverse portfolio of businesses with a combined value of US$5 billion, spans sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. Under the umbrella of the Hero Group (BML Munjal family), you'll find renowned names like Hero MotoCorp, Hero FinCorp,Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University. Please visit www.herovired.com

Job Title: Operations Associate - Channel Sales

Location: Gurugram

Job Type:Full Time

Work Type: Work from Office

Work Schedule: 6 Days a Week (Rostered to cover Sundays & Holidays)

Working Hours: 1 PM – 10 PM

Experience Level:1 to 4 Years

Department: Channel Sales Operations

Role Overview

We are looking for a passionate and result-oriented Operations Associate to support and drive our channel partner ecosystem for our Online Degrees programs. You will be the first point of operational contact for our channel partners — guiding prospective learners / partners through the admissions journey, helping them navigate loan and documentation processes, and ensuring a smooth, positive experience from first touch / enquiry to final enrolment.

The role requires working with partners from across the country, so fluency in both English and Hindi is essential. Given that our learners are primarily working professionals, the role operates on a 1 PM – 10 PM schedule, 6 days a week on a rostered basis, to include Sundays and holidays.

Key Responsibilities:

Lead Engagement & Admissions Consultation

Engage with leads shared by channel partners, understand their educational aspirations and background, and provide end-to-end consultation through the admissions process — from program selection to final enrolment.

Education Loan & Documentation Support

Guide prospective learners through education loan application processes and documentation requirements. Proactively identify and resolve document pendency at any stage of the admissions funnel, coordinating with the learner, partner, or internal teams as needed.

Partner Coordination & Support

Onboard new channel partners and ensure a smooth setup experience. Coordinate with partners from different parts of the country, maintaining regular communication via calls, emails, and virtual meetings. Build and sustain strong working relationships.

Internal Coordination

Liaise with internal Sales, Finance, and Operations teams to facilitate partner invoice processing, credit completion, and query resolution. Act as a reliable bridge between external partners and internal stakeholders.

Reporting & MIS

Prepare and share daily/weekly status update reports on lead progress, admission status, partner activity, and pending actions. Maintain accurate records in CRM and internal trackers.

Query Resolution

Handle client and partner queries in a timely, professional manner. Escalate issues appropriately and follow through until resolution — ensuring no query falls through the cracks.

Qualifications & Skills:

Experience & Education: 1-4 years in operations, client servicing, inside sales, or admissions coordination. preferably in EdTech or education services. Bachelor's degree required.

Language: Fluency in English and Hindi is mandatory. Additional regional languages are a plus.

Core Requirements:

Admissions & Process Orientation: Meticulous about documentation, timelines, and follow-through across the admissions lifecycle.

Communication: Clear, professional, and empathetic communicator — equally effective on calls, email, and virtual meetings.

Loan & Documentation Awareness: Familiarity with education loan processes in the Online Degree space, and ability to guide learners confidently through processing steps

Partner Management: Comfortable engaging with partners across geographies and building trust through consistent, responsive communication.

CRM & Reporting: Hands-on with Excel and CRM tools for daily tracking and MIS.

Resilience & Flexibility: Comfortable with rostered schedules, late evening hours, and coverage across weekends and holidays.

What We Offer

• A structured, learning-rich environment in a fast-growing EdTech company backed by the Hero Group.
• Exposure to a national channel partner network and the Online Degrees business.
• Clear growth path into channel management, partner success, or sales roles.
• Competitive compensation