Operations Executive - Business Partner Group Support

Direct Responsibilities

• Onboarding & Early Activation
• Training & Capability Execution
• Relationship & SPOC Management
• Field Engagement & Governance
• Audit & Compliance Ownership
• Exit Management

Contributing Responsibilities

• Quality Control & Process Efficiency
• BP Capability Development
• Backend Load Optimization
• Cross-Functional Coordination

Technical

• Manage end-to-end partner onboarding, training, lifecycle, exit & FNF
• Ensure 100% system and software adoption
• Act as SPOC for partner operational issues
• Reduce HO dependency through Mid Office / AOD / MF support
• Ensure process compliance, audit readiness, and clean closures

Behavioural

• Strong ownership and accountability
• Partner-focused with compliance mindset
• Clear communication & influencing skills
• Problem-solving and analytical approach
• Proactive, detail-oriented, and collaborative