Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : AWS Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

DESCRIPTION Job Title: AWS Cloud Operations Analyst (CL 11) Reports to: Offshore Team Member Location: BDC7C OR DDC OR KDC1 Work Hours: 24 X 7 & On Call Domain: AWS Infrastructure & Linux / Windows Administration Relevant Experience required: 2.5 to 4.5 years of experience SUMMARY This is client facing role and responsible for the overall support, administration, maintenance, troubleshooting, evolution and continuous improvement.

ROLE and RESPONSIBILITIES This role will specifically focus on AWS IaaS, PaaS and managing Linux, Windows environments. Knowledge of AWS architecture is a must. Manage the cloud infrastructure environment through cross technology administration (OS, Virtual Networks, Storage, Security, Monitoring and Backup), Development and execution of script and automations via Ansible, Python, Terraform. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, network, storage, security, docker and container. Also, CI/CD understanding.

SKILL Mandatory Skills

Provide L2/L3 support on Linux (RHEL) & Windows servers hosted on AWS infrastructure. Installation, Configuration and administration of Linux servers. AMI management. Experience in AWS Landing Zone Solution. Proficient in AWS Subscription management and MarketPlace. Proficient in demand management using trusted advisor or AWS Forecast. Cluster configuration, management and troubleshooting. Auto scaling configuration. Performance tuning and storage optimization. RHEL OS upgrade, RedHat satellite server configuration and administration. Licensing knowledge and good understanding of patch and package management. Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. Design, build and configure AWS Services to meet business process and application requirements. Execution and documentation of infrastructure changes and preparing work instructions. Reporting and participating in governance and audit activities. AWS : EC2, EBS, SG, VPC, S3, ASG, ELB, Route53, CWAN, RDS, ECS, EKS, EFS, FSx, CloudWatch, CloudFormation, AWS workspace, DynamoDB, Elastic Cache Elastic Search. Lambda, SNS, SQS, Storage Gateway, Secure File Transfer (sFTP).

Desirable

Working experience with Service Now for incident, change and problem management. Scripting knowledge Shell Scripting/JSON/Python/ Ansible / Terraform. Exposure to Lambda Python scripts.

Tools – Monitoring exposure in Splunk.

Certification – AWS Solution Architect, Redhat Linux & ITIL.

KEY EXPECTATIONS Bridge the relationships between offshore and onshore/client/stakeholders/third part vendor support teams. Maintain the confidence level of the client by adhering to the SLA and deliverables. Better understanding of client process, architecture and necessary execution. Quick response, timely follow-up and ownership till closure.

PERSONAL ATTRIBUTES High personal drive results oriented makes things happen. Excellent communication, interpersonal skills. Innovative and creative and adaptive to new environment. Strong data point analytical, teamwork skills. Good attitude to learn and develop.

15 years full time education

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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