Operations Engineer

Project Role : Operations Engineer


Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.


Must have skills : Citrix Virtual Apps and Desktop Administration


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system stability and performance. The position demands proactive problem-solving and timely response to operational challenges to support business continuity and service excellence.

Job Title: Citrix Administrator

Location: Pune

Key Responsibilities:

Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations

Providing end-user support related to VDI

Creating SOPs for known issues.

Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations

Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments

Experience in Creation and maintenance of VDI master images

Experience in Creation and maintenance of Machine Catalogs and Delivery Groups

Citrix Monitor for performance and monitor event alerts and take appropriate action

Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment

Patch Management in VDI environment

Implement new desktop systems according to documented plans and published change control processes

Incident, Problem and Change Management

Professional Attributes:

Proficient in Windows Server (2012/2016/2019).

PowerShell Scripting

Citrix Product upgradation and Migration tasks including hotfix management

Should have knowledge and experience on Active Directory, DNS and DHCP Concepts

Exposure and working level knowledge of working with and interfacing to global delivery teams

Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.

Excellent problem-solving and analytical skills.

Strong communication and collaboration abilities

Ability to manage tasks independently and collaborating with Team

Proactive approach learning and adapting to new technologies

Strong service attitude and a commitment to quality.

Shift Details:

Willingness to work in 24x7 model

RTO- 3 days office presence

The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.

This position is based at our Pune office.

A 15 years full time education is required.


Qualification 15 years full time education