Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Unified Communication and Collaboration Implementation

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
Ensures reliability, availability, and operational excellence of enterprise Messaging Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.

Roles Responsibilities:

Maintain high availability proactive health checks incident support

Operate Exchange Online, Hybrid, Teams, Teams Rooms OneDrive

Configure monitoring, tune alerts, build dashboards, reduce alert fatigue

PowerShell, Power Automate, Graph API - eliminate toil streamline ops

ITIL processes, runbooks, CAB participation disaster recovery support

Cross-functional teamwork incident comms, mentoring post-incident reviews

Professional Technical Skills:
Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
PowerShell, Power Automate, Power BI, Graph API, Dashboards
Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols
SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience
ITIL v4 - Incident, Problem, Change Knowledge Management
QUALIFICATIONS
8-12+ years in Messaging Collaboration / M365 operations
Hands-on with Exchange Online, Teams M365 services
Hybrid Microsoft environments identity services
Strong PowerShell scripting enterprise support experience
Bachelor''s in CS, IT, Engineering, or related field
PREFERRED CERTIFICATIONS
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin Associate, Identity Access Admin Associate
Power Platform certifications, ITIL Foundation v4
AIOps Microsoft 365 Copilot for assisted operations
Predictive monitoring self-healing automation
Teams Premium intelligent meeting experiences
Cloud-native observability
Digital Employee Experience (DEX) XLA-driven ops
KEY KPIs
Service availability, SLO achievement, MTTD MTTR
Incident recurrence reduction automation hours saved
Alert accuracy, change success rate, toil reduction
CSAT / Experience Level Agreements (XLAs)

A 15 years full time education is required.

Qualification 15 years full time education