Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Network Security Operations, Service Engineer

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
A Security Operations Service Engineer is responsible for the day-to-day support, and maintenance of enterprise security infrastructure (FW , Proxy , NAC , SASE) ensuring the availability, performance, and compliance of security services. Service Engineers form the primary execution layer for operational delivery and support activities.

Roles Responsibilities:
Roles Responsibilities

Manage enterprise security infrastructure (Firewalls, VPN, Proxy, IDS/IPS, SASE).

Perform proactive monitoring and respond to security alerts and incidents.

Troubleshoot and resolve security-related issues within SLA commitments.

Execute security policy, firewall, NAT, and access control changes.

Support vulnerability management, patching, and remediation activities.

Conduct root cause analysis (RCA) for recurring security incidents.

Manage user access requests and security compliance requirements.

Maintain security configurations, documentation, and operational procedures.

Support audit, regulatory, and risk management activities.

Collaborate with Network, Cloud, Application, and SOC teams for issue resolution.

Participate in change, release, and maintenance activities.

Ensure security platform availability, performance, and operational health.

Provide technical support during major incidents and escalations.

Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.

Professional Technical Skills:
Must To Have Skills:
Certification - PCNSE , Prisma Access SASE Professional
Strong understanding of PRISMA SASE
Strong understanding of Palo Alto On Prem Cloud FW modules
Strong understanding of Juniper MIST Forcescoute NAC
Good understanding on advance routing protocol
Moderate understanding on Routing Switching
Incident Problem Management
Performance Capacity Management
Log Analytics and packet analysis

The candidate should have minimum 5 years of experience in Network Security Operations.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education