Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA
Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership - driving innovation, modernization, and automation across global Digital Workplace environments.
CORE RESPONSIBILITIES



Roles Responsibilities:

Architecture Strategy -Define enterprise endpoint architecture, roadmaps engineering governance

Cloud Modern Workplace-Lead Windows 365, Azure, Entra ID, cloud-native initiatives

Automation Excellence-Build PowerShell frameworks automate provisioning, config deployment

Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA Problem Management

Process Governance- Create standards, runbooks, service health dashboards CSI initiatives

Stakeholder Management- Trusted advisor lead technical workshops executive-level briefings

Professional Technical Skills:

Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender

Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access

Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication

Advanced PowerShell, Automation Frameworks, Graph API (preferred)

Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join

ITIL v4 - Incident, Problem, Change Major Incident Management

The candidate should have minimum 12 years of experience in Microsoft Endpoint Configuration Manager.
QUALIFICATIONS
12-18+ years IT infrastructure experience
8+ years in endpoint / Digital Workplace engineering
Bachelors in CS, IT, or related field
Global enterprise scale (50,000+ endpoints)
PREFERRED CERTIFICATIONS
MS Endpoint Administrator Associate
Azure Admin / Azure Solutions Architect Expert
Enterprise Administrator Expert, ITIL v4
INNOVATION KEY KPIs
AI-powered autonomous endpoint management
Digital Employee Experience (DEX) Copilot capabilities
Predictive remediation self-healing technologies

KPIs: Endpoint availability, patch compliance,
automation hours saved, MTTR, CSAT / XLAs,
security baseline device compliance scores.

Qualification 15 years full time education