Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Application Packaging

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

SUMMARY:
As an Application Packaging Engineer, a typical day involves supporting the ongoing operations and managing the delivery of production systems and services. This role requires close attention to operational requirements and adherence to service agreements to ensure smooth and reliable system performance. The position demands proactive monitoring, timely issue resolution, and coordination with various teams to maintain service continuity and meet organizational objectives. The role also includes managing workflows to optimize system availability and responding effectively to any operational challenges that arise throughout the day.

Roles Responsibilities:

Package and deploy enterprise applications using: AdminStudio MSI App-V MSIX

Manage application deployment through: Microsoft Intune SCCM / MECM

Perform application compatibility testing and remediation.

Create, customize, and maintain MSI packages, transforms (MST), and deployment scripts.

Support application virtualization and modernization initiatives.

Develop and maintain automation scripts using PowerShell.

Manage application patching and updates using Patch My PC.

Monitor application performance and end-user experience using Nexthink.

Troubleshoot application installation, deployment, and runtime issues.

Support software lifecycle management activities including packaging, testing, deployment, and retirement.

Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management.

Create and maintain technical documentation, packaging standards, SOPs, and deployment guides.

Collaborate with desktop engineering, security, infrastructure, and application teams.

Participate in migration and modernization projects related to Windows and application platforms.

Professional Technical Skills:
Strong hands-on experience in:

AdminStudio

MSI Packaging

App-V

MSIX

Microsoft Intune

SCCM / MECM

PowerShell scripting

Patch My PC

Nexthink
Good understanding of:

Application deployment methodologies

Windows Installer technologies

Application virtualization

Endpoint management

Software compatibility testing

Windows 10/11 administration

Packaging standards and best practices

Process Service Management

Strong understanding of ITIL processes and IT service management practices.
Soft Skills

Good verbal and written communication skills.

Strong troubleshooting and analytical abilities.

Ability to work independently and collaboratively within teams.

Good stakeholder and customer management skills. - The candidate should have minimum 5 years of experience in Application Packaging.

This position is based at our Gurugram office.

A 15 years full time education is required.

Qualification15 years full time education