Operations Engineer

Department: Operations

Location: Bangalore

Description

Are you a tech-savvy problem solver with a passion for Linux and the future of AI Eagle Eye is looking for an Operations Engineer to bridge the gap between our cutting-edge AI software and real-world field deployments. This is more than a maintenance role—it is a launchpad into the worlds of DevOps, IoT, and Deep Learning.

You will gain hands-on expertise in:

• System-level Linux troubleshooting and Networking fundamentals.
• DevOps & Microservices: Docker, RESTful APIs, and modern deployment pipelines.
• AI Implementation: Real-world application of Deep Learning and Intelligent Surveillance (NVR/DVR/IP Cameras).
  
  

Key Responsibilities

• System Monitoring: Proactively monitor a growing fleet of on-field Linux devices to ensure 100% uptime.
• Technical Troubleshooting: Analyze application-level bugs, resolve technical roadblocks, and maintain the health of installed systems.
• Field Deployment: Lead the on-site installation and configuration of our AI products, ensuring they integrate seamlessly with customer hardware.
• Technical Support & Consulting: Act as the technical point of contact for customers, resolving issues and identifying opportunities for system optimization.
• Cross-Functional Collaboration: Partner with Sales, Product Managers, and Engineering to define technical guidelines and product specifications based on customer feedback.
• Sales Engineering: Assist in preparing technical proposals and defining the architecture for new client solutions.
  
  

Required Skills & Qualifications

• OS Mastery: Solid knowledge of the Linux Operating System is mandatory.
• Scripting: Basic proficiency in Python and Shell Scripting for automation.
• Infrastructure: Strong grasp of Hardware and Networking fundamentals.
• Communication: Excellent verbal and written English skills (essential for customer interaction and documentation).
• Certification: Red Hat Certification (RHCSA/RHCE) is highly preferred.
• Education: B.E. / B.Tech / BCA / Diploma / Polytechnic
• Languages: English, Hindi, and a local language

Who You Are

• Adaptable: You are comfortable toggling between remote system monitoring and hands-on field installation.
• Curious: You have a genuine interest in how IoT devices communicate and how AI models are deployed at the edge.
• Customer-Centric: You can translate complex technical jargon into clear solutions for clients and stakeholders.
  
  

About BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world's most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.