Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.

Core Responsibilities

Roles & Responsibilities:

• Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance
• Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives
• Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment
• Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management
• Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives
• Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings
  
  

Professional & Technical Skills:

• Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender
• Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access
• Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication
• Advanced PowerShell, Automation Frameworks, Graph API (preferred)
• Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join
• ITIL v4 — Incident, Problem, Change & Major Incident Management
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in Microsoft Endpoint Configuration Manager.
  
  

Qualifications

12–18+ years IT infrastructure experience

8+ years in endpoint / Digital Workplace engineering

Bachelors in CS, IT, or related field

Global enterprise scale (50,000+ endpoints)

Preferred Certifications

MS Endpoint Administrator Associate

Azure Admin / Azure Solutions Architect Expert

Enterprise Administrator Expert, ITIL v4

INNOVATION & KEY KPIs

AI-powered & autonomous endpoint management

Digital Employee Experience (DEX) & Copilot Capabilities

Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance,

automation hours saved, MTTR, CSAT / XLAs,

security baseline & device compliance scores.