BENGALURU · FULLTIME
Operations Engineer
Accenture
Bengaluru · onsite · Posted 62d ago
Sourced from
Not disclosed8–12 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.4s
- Found the form on Foundit · 11 questions to answer1.0s
- Decided the answers for all of them2.4s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
Ensures reliability, availability, and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.
Roles & Responsibilities:
Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
PowerShell, Power Automate, Power BI, Graph API, Dashboards
Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols
SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience
ITIL v4 — Incident, Problem, Change & Knowledge Management
Additional Information:
Qualifications
8–12+ years in Messaging & Collaboration / M365 operations
Hands-on with Exchange Online, Teams & M365 services
Hybrid Microsoft environments & identity services
Strong PowerShell scripting & enterprise support experience
Bachelor's in CS, IT, Engineering, or related field
Preferred Certifications
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin Associate, Identity & Access Admin Associate
Power Platform certifications, ITIL Foundation v4
AIOps & Microsoft 365 Copilot for assisted operations
Predictive monitoring & self-healing automation
Teams Premium & intelligent meeting experiences
Cloud-native observability
Digital Employee Experience (DEX) & XLA-driven ops
KEY KPIs
Service availability, SLO achievement, MTTD & MTTR
Incident recurrence reduction & automation hours saved
Alert accuracy, change success rate, toil reduction
CSAT / Experience Level Agreements (XLAs)
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
Ensures reliability, availability, and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.
Roles & Responsibilities:
- Maintain high availability proactive health checks & incident support
- Operate Exchange Online, Hybrid, Teams, Teams Rooms & OneDrive
- Configure monitoring, tune alerts, build dashboards, reduce alert fatigue
- PowerShell, Power Automate, Graph API — eliminate toil & streamline ops
- ITIL processes, runbooks, CAB participation & disaster recovery support
- Cross-functional teamwork incident comms, mentoring & post-incident reviews
Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
PowerShell, Power Automate, Power BI, Graph API, Dashboards
Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols
SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience
ITIL v4 — Incident, Problem, Change & Knowledge Management
Additional Information:
Qualifications
8–12+ years in Messaging & Collaboration / M365 operations
Hands-on with Exchange Online, Teams & M365 services
Hybrid Microsoft environments & identity services
Strong PowerShell scripting & enterprise support experience
Bachelor's in CS, IT, Engineering, or related field
Preferred Certifications
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin Associate, Identity & Access Admin Associate
Power Platform certifications, ITIL Foundation v4
AIOps & Microsoft 365 Copilot for assisted operations
Predictive monitoring & self-healing automation
Teams Premium & intelligent meeting experiences
Cloud-native observability
Digital Employee Experience (DEX) & XLA-driven ops
KEY KPIs
Service availability, SLO achievement, MTTD & MTTR
Incident recurrence reduction & automation hours saved
Alert accuracy, change success rate, toil reduction
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.
Sourced from foundit
Section · 02
Skills
dashboardsUnified Communication and Collaboration ImplementationHybrid TeamsDNSActive DirectoryDHCPTCP/IPExchange OnlinePower automateSSOEntra IdAzure Ad ConnectmfaConditional AccessITIL V4SLOauthentication protocolsGraph APIExchange OnPremSli,Power BiWindows Serverteams roomsPowershellOnedrivePKI
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852
Find them on