Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments. CORE RESPONSIBILITIES

Roles & Responsibilities:

• Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance -Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives -Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment -Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management -Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives
• Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings

Professional & Technical Skills: -Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender -Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access -Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication -Advanced PowerShell, Automation Frameworks, Graph API (preferred) -Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join -ITIL v4 — Incident, Problem, Change & Major Incident Management

Additional Information:

• The candidate should have minimum 12 years of experience in Microsoft Endpoint Configuration Manager. QUALIFICATIONS 12–18+ years IT infrastructure experience 8+ years in endpoint / Digital Workplace engineering Bachelors in CS, IT, or related field Global enterprise scale (50,000+ endpoints) PREFERRED CERTIFICATIONS MS Endpoint Administrator Associate Azure Admin / Azure Solutions Architect Expert Enterprise Administrator Expert, ITIL v4 INNOVATION & KEY KPIs AI-powered & autonomous endpoint management Digital Employee Experience (DEX) & Copilot capabilities Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance, automation hours saved, MTTR, CSAT / XLAs, security baseline & device compliance scores.

15 years full time education

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