Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager, Agile Project Management, Scrum, Unified Communication and Collaboration Implementation, digital workplace, Cross-Functional Team Enablement

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
The Scrum Master - Digital Workplace drives agile delivery across Endpoint Management, Messaging Collaboration engineering and SRE teams. Acting as servant-leader and delivery coach, this role removes impediments, facilitates ceremonies, and ensures teams deliver reliable, high-quality Digital Workplace services. The Scrum Master bridges technical teams with stakeholders, aligning sprint outcomes to strategic roadmaps across Intune, Windows 365, Exchange Online, Microsoft Teams, and Microsoft 365 platforms.

Roles Responsibilities:

Agile Facilitation Lead sprints, standups, retrospectives, planning reviews across DW teams

Impediment Removal Proactively identify resolve blockers across engineering ops squads

Delivery Governance Track velocity, manage backlogs, report progress to stakeholders leadership

Stakeholder Alignment Bridge technical teams with business translate roadmap goals into sprint work

Continuous Improvement Champion team retrospectives, process maturity Agile-ITIL alignment

Coaching Culture Coach engineers on Agile mindset foster automation-first, collaborative culture

Professional Technical Skills:

Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, patch compliance

Exchange Online, Hybrid Exchange, Microsoft Teams, Teams Rooms, OneDrive

Microsoft Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access

SLOs/SLIs/XLAs, incident lifecycle, MTTD/MTTR, RCA problem management

PowerShell, Power Automate, Graph API, Power BI - delivery of automation stories

ITIL v4 alignment - Incident, Change, Problem Knowledge Management

The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
QUALIFICATIONS
5-10+ years in IT delivery, with 3+ years as Scrum Master
Experience in Digital Workplace, endpoint or M365 environments
Proven delivery of technical engineering SRE teams using Agile
Familiarity with ITIL processes change/incident management
Bachelor''s in CS, IT, Engineering, or related discipline
CERTIFICATIONS (PREFERRED)
Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
SAFe Scrum Master or SAFe Practitioner (for scaled environments)
ITIL Foundation v4
Microsoft 365 Fundamentals (MS-900) - desirable

KEY KPIs
Sprint velocity, predictability delivery consistency
Impediment resolution time backlog health
Stakeholder satisfaction roadmap milestone delivery
Team retrospective action closure rate
Incident change delivery cycle time improvement
Automation story completion technical debt reduction
SOFT SKILLS
Servant leadership team empowerment
Executive communication stakeholder management
Conflict resolution facilitation excellence
Analytical mindset with continuous improvement focus

A 15 years full time education is required.

Qualification 15 years full time education