Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles & Responsibilities:

• High availability monitoring proactive health checks & incident support
• Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management
• Monitor compliance/patching drift, tune alerts, build health dashboards
• PowerShell, Graph API, proactive remediations — eliminate toil
  
  

ITIL processes, runbooks, CAB participation & DR/BC support

• Cross-team engagement incident comms, mentoring & post-incident reviews
  
  

Professional & Technical Skills:

Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management

Endpoint Analytics, Windows Update for Business, Patch & Software Deployment

Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA

PowerShell scripting, Graph API, , Automation Frameworks

Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication

ITIL v4 — Incident, Problem, Change & Knowledge Management

Additional Information:

• The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
  
  

Qualifications

8–12+ years in Endpoint Management / Digital Workplace ops

Hands-on with Intune, SCCM/MECM & Windows endpoint management

Enterprise-scale physical & Windows 365 Cloud PC environments

Strong PowerShell scripting & automation skills

Bachelor's in CS, IT, Engineering, or related field

Preferred Certifications

MS Endpoint Administrator Associate

Azure Administrator Associate

Identity & Access Administrator Associate

Security, Compliance & Identity Fundamentals, ITIL v4

INNOVATION FOCUS

Windows 365 Cloud PC & Intune Suite enhancements

AIOps & Microsoft Security Copilot for endpoint ops

Proactive remediations, Windows Autopatch & self-healing

Cloud-native endpoint mgmt

Digital Employee Experience (DEX) & XLA-driven operations

KEY KPIs

Platform availability, device & patch compliance rates

SLO achievement, MTTD & MTTR

Automation hours saved, alert accuracy & toil reduction

CSAT / Experience Level Agreements (XLAs)

• A 15 years full time education is required.