Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Managed File Transfer

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise Managed File Transfer (MFT) and transmission platforms including MS-SCORCH, WS FTP, MoveIT, and RightFax, with backing MS-SQL Server estates on-premises and AWS RDS in the cloud. Ensure secure, compliant, and resilient B2B and internal file transfer operations.

Roles & Responsibilities:

Administer MS System Center Orchestrator (SCORCH) including runbook design, integration packs, and platform health

Administer WS FTP Pro and WS FTP Server including SFTP / FTPS configuration, certificate management, and user lifecycle

Administer Progress MoveIT Automation and MoveIT Transfer for B2B and internal file workflows

Administer RightFax server for enterprise fax delivery including connectivity to fax boards, SBCs, and email gateways

Administer Microsoft SQL Server backing the MFT platforms including HA (Always On AG), patching, performance tuning

Administer AWS RDS for SQL Server including Multi-AZ, snapshots, parameter groups, and read replicas

Configure encryption, secure protocols (SFTP, FTPS, HTTPS), key management, and PCI / HIPAA compliance

Build automation for file transfer monitoring, retry logic, alerting, and reconciliation

Perform vulnerability remediation, certificate rotation, and audit-ready hardening of MFT platforms

Migrate workloads between on-prem SQL Server and AWS RDS as part of cloud modernization

Conduct RCA on file transfer failures, partner connectivity issues, and DB performance bottlenecks

Maintain detailed runbooks, partner onboarding playbooks, and operational documentation

Enterprise Tools & Platforms:

MFT Platforms: WS FTP Pro, WS FTP Server, Progress MoveIT Automation, Progress MoveIT Transfer

Orchestration: MS System Center Orchestrator (SCORCH), Integration Packs

Fax: OpenText RightFax, fax board diagnostic tools

Database: Microsoft SQL Server (Always On AG, Replication), SQL Server Management Studio

Cloud Database: AWS RDS for SQL Server

Cloud: AWS S3 (file landing), AWS Transfer Family, AWS CloudWatch, IAM

Monitoring: Splunk

Security: Qualys, Tenable, certificate management tools, HSM

ITSM: ServiceNow

Automation: PowerShell, Python, Ansible

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments including B2B partner file delivery windows

Track MTTR and MTTA for file transfer failures

Monitor file transfer success rate and partner delivery SLAs

Publish service performance reports including partner-by-partner availability

Client Facing Responsibilities:

Participate in war room calls during major incidents

Handle escalation matrix and stakeholder communication

Provide timely updates to business and technical stakeholders

Participate in governance and service review meetings

Coordinate with external B2B partners on onboarding and incident resolution

Professional & Technical Skills:

• Strong communication and stakeholder management
  
  

Ability to handle critical incidents and escalations

Flexible to work in 24/7 environment

Strong analytical and problem-solving mindset

Ability to lead small teams and mentor junior administrators

MS Orchestrator (SCORCH), WS FTP Pro / Server, Progress MoveIT, RightFax, Microsoft SQL Server, AWS RDS for SQL Server, Secure File Transfer Operations

7+ years of total experience administering enterprise MFT and file transfer platforms

Strong hands-on experience with WS FTP, MoveIT, RightFax, and SCORCH

Strong understanding of secure file transfer protocols, certificate management, and PKI

Knowledge about the SaaS based MFT tools like Redwood, IBM Sterling is good to have

Experience with Microsoft SQL Server administration

Knowledge and Working experience with AWS RDS for SQL Server

Experience with PCI-DSS / HIPAA / SOX audit and compliance for file transmission

Microsoft SQL Server certification preferred AWS Certified Database Specialty preferred

Additional Information:

• Bachelor's degree in Computer Science, Information Technology, or related discipline. Relevant industry certifications strongly preferred.
• A 15 years full time education is required.