Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Unified Communication and Collaboration Implementation

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

SUMMARY:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. Collaboration with various teams to coordinate operational activities and support service continuity is a key aspect of the daily routine, along with documenting processes and contributing to improvements in operational workflows.

Key Competencies

Messaging Administration

Collaboration Technologies

Microsoft 365 Administration

Exchange Management

Conferencing MTR Support

Automation Scripting

IT Service Management

Communication Collaboration

Roles Responsibilities:

Administer and support enterprise messaging environments including: Microsoft Exchange On-Premise Exchange Online

Manage and support Microsoft 365 collaboration platforms and services.

Administer and support Microsoft Teams Rooms (MTR) and conferencing infrastructure.

Configure and troubleshoot mail flow, connectors, mailbox management, transport rules, and messaging security.

Support Microsoft Teams, SharePoint Online, OneDrive, and related M365 services.

Manage conferencing devices, meeting room technologies, and collaboration platforms.

Develop and maintain automation scripts using PowerShell.

Support automation and orchestration initiatives using Ansible.

Monitor end-user experience and collaboration platform performance using Nexthink.

Perform troubleshooting for messaging, collaboration, and conferencing-related issues.

Support migration, upgrade, and transformation projects related to M365 and Exchange.

Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management.

Create and maintain technical documentation, SOPs, and operational runbooks.

Collaborate with infrastructure, security, network, and service delivery teams.

Participate in governance calls, technical reviews, and client discussions.

Professional Technical Skills:

Process Service Management

Strong understanding of ITIL processes and IT service management practices.
Soft Skills

Good verbal and written communication skills.

Strong troubleshooting and analytical abilities.

Ability to work independently and collaboratively within teams.

Good stakeholder and customer interaction skills.

Strong hands-on experience in:

Microsoft 365 (M365 Suite)

Exchange On-Premise

Exchange Online

Microsoft Teams Rooms (MTR)

PowerShell scripting

Ansible

Nexthink
Good understanding of:

Microsoft Teams administration

OneDrive for Business

Mail flow and messaging security

Hybrid Exchange environments

M365 administration and licensing

Collaboration and conferencing technologies

Identity and authentication concepts

Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.

Preferred Certifications

Microsoft Endpoint Administrator Certifications

Microsoft Intune Certifications

AdminStudio Certifications

ITIL Foundation Certification

Preferred Experience

Experience supporting enterprise-scale application packaging environments.

Exposure to Windows migration and modernization projects.

Experience with automation and self-healing deployment solutions.

Knowledge of cloud-based application deployment methodologies.

The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Implementation.

A 15 years full time education is required.

Qualification15 years full time education