Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : IBM WebSphere Application Server Application Deployment

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

SUMMARY:
Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise middleware infrastructure including Apache HTTP Server, Apache, IBM WAS, Oracle Weblogic,Tomcat, Microsoft IIS, IBM MQ message queuing platforms, and Ansible-based automation across hybrid on-premises and cloud environments. Ensures high availability, performance, and security of application delivery and messaging layers that underpin critical business applications.

Roles Responsibilities:

Administer Apache HTTPs, IHS Server including virtual hosts, mod rewrite, mod proxy, load balancing, and SSL/TLS configuration

Administer Apache Tomcat, IBM WAS, Oracle Weblogic application servers including web application deployment, JVM tuning, connector configuration, and cluster management

Administer Microsoft IIS including site bindings, application pools, HTTPS offloading, URL rewrite rules, and Windows Authentication

Manage IBM MQ: queue managers, channels, queues, topics, dead-letter queues, and message persistence

Maintain Ansible playbooks and roles for automated provisioning, configuration management, patching, and deployment across middleware tiers

Maintain reverse proxy, load balancer, and web application firewall (WAF) rules across Apache and IIS

Manage SSL/TLS certificate provisioning, renewal, and deployment across Apache, Tomcat, and IIS platforms

Monitor middleware health, thread pools, JVM heap usage, MQ queue depths, and message throughput

Perform middleware patching and version upgrades across Apache, Tomcat, IIS, and MQ platforms using Ansible automation

Troubleshoot application deployment failures, connection pool exhaustion, MQ channel errors, and certificate issues

Maintain middleware runbooks, Ansible inventory, deployment playbooks, and architecture documentation

Enterprise Tools Platforms:

Apache HTTP Server: httpd, mod ssl, mod proxy, mod rewrite, mod status, virtual hosts, access / error log analysis

Apache Tomcat: Tomcat Manager, server.xml, context.xml, catalina.sh, JVM options, clustering, session persistence

Microsoft IIS: IIS Manager, web.config, Application Request Routing (ARR), URL Rewrite, application pool recycling, HTTPS bindings

Message Queuing: IBM MQ (runmqsc),

Ansible: Ansible Core, Ansible Automation Platform (AAP), Roles, Playbooks, Inventory, Ansible Vault

Monitoring: Splunk

Automation: Ansible, PowerShell, Python, Jenkins (CI/CD integration)

ITSM: ServiceNow

Backup: Networker

Security: SSL/TLS (OpenSSL, Let''s Encrypt, enterprise CA), WAF rules, CIS benchmarks, Qualys
SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments across Apache, Tomcat, IIS, Ansible, and MQ platforms

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all middleware and messaging incidents

Monitor web server availability, MQ queue depth SLAs, Tomcat response times, and Ansible job success rates

Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities:

Participate in war room calls during major middleware or messaging platform incidents

Handle escalation matrix and maintain clear communication with application, development, and business stakeholders

Provide timely status updates during incidents, patching windows, and application deployment events

Participate in governance, service review, change advisory board (CAB), and capacity planning meetings

Coordinate with IBM Support, Red Hat (Ansible), and Microsoft Support for critical issue resolution

Professional Technical Skills:

Strong communication and stakeholder management skills in a client-facing environment

Ability to handle critical middleware and messaging incidents and coordinate escalations under pressure

Flexible to work in a hybrid on-call or 24/7 rotation model as required

Strong analytical and troubleshooting mindset across multi-tier application stacks

Willingness to cross-train across middleware technologies and adopt emerging automation and containerization tooling

Apache HTTP Server, Apache Tomcat, IBM WAS, Oracle Weblogic, Microsoft IIS (Internet Information Services), Ansible (Automation Configuration Management), IBM MQ, Hybrid Middleware Operations, SSL/TLS Certificate Management, Web Application Deployment

3 to 5 years of total experience in middleware administration covering Apache, Tomcat, IBM WAS, Oracle Weblogic, IIS, and enterprise MQ platforms

Hands-on experience writing and maintaining Ansible playbooks for middleware automation and configuration management

Working knowledge of IBM MQ administration including queue manager management, channels, and troubleshooting

Practical experience with SSL/TLS certificate lifecycle management across multiple middleware platforms

Familiarity with hybrid environments including on-premises middleware integrated with cloud-hosted application tiers

Exposure to CI/CD pipelines (Jenkins, GitLab CI) and infrastructure-as-code practices is a plus

Red Hat Certified Engineer (RHCE) or Ansible Automation certification preferred IBM MQ Administrator certification a plus

Bachelor''s degree in Computer Science, Information Technology, or a related discipline. Relevant industry certifications in Red Hat Ansible Automation, IBM MQ, Apache administration, or Microsoft IIS are strongly preferred.

A 15 years full time education is required.

Qualification15 years full time education