Operations Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Director based in India.

This role offers the opportunity to lead large-scale marketing operations within a dynamic, remote-first environment. You will oversee offshore delivery teams, ensuring campaigns are executed with precision, efficiency, and measurable impact. The position combines operational leadership, team development, process optimization, and hands-on expertise in digital campaign execution. You will work closely with cross-functional teams to translate strategic objectives into high-quality delivery outcomes. This is a strategic leadership opportunity for an experienced operations professional who thrives on improving workflows and building high-performing teams. The ideal candidate will bring strong media operations expertise, analytical capabilities, and a passion for driving excellence in distributed teams.

Accountabilities:: The Operations Director will be responsible for leading campaign delivery operations, optimizing processes, and developing a high-performing offshore team while ensuring quality, efficiency, and alignment with business goals.

Own end-to-end campaign performance, including delivery pacing, optimization, KPI achievement, and overall operational success.

Translate strategic campaign objectives into clear execution plans for activation teams and ensure consistent delivery against expectations.

Support campaign setup, activation, and optimization across platforms, particularly for complex, high-priority, or innovative campaigns.

Identify delivery challenges, troubleshoot performance issues, and implement effective solutions to maintain campaign quality.

Monitor and report on campaign and team performance, providing insights and recommendations to leadership.

Build and continuously improve operational processes, workflows, and quality assurance frameworks.

Develop standard operating procedures, documentation, and best practices to ensure consistent execution across distributed teams.

Establish effective handover, escalation, and approval processes to support collaboration across time zones.

Ensure compliance with platform requirements, billing processes, and operational standards.

Recruit, manage, mentor, and develop activation specialists and analysts, creating a culture of accountability and continuous improvement.

Lead onboarding, training, performance reviews, and professional development initiatives for team members.

Serve as a key operational partner to client-facing teams, supporting strategic alignment and business growth opportunities.

Requirements:

The ideal candidate will have extensive experience in digital media operations, team leadership, and process improvement, with the ability to balance strategic thinking and hands-on execution.

8+ years of experience in programmatic or biddable media operations, ideally within an agency, trading desk, or in-house marketing environment.

Proven experience managing, mentoring, and developing teams, including performance management and capability building.

Strong hands-on experience with demand-side platforms (DSPs) such as DV360, Quantcast, Amazon, or similar technologies.

Demonstrated ability to design, implement, and improve operational processes, workflows, and quality assurance standards.

Experience working effectively within remote, distributed, or global team structures.

Strong analytical skills with the ability to interpret campaign performance data and convert insights into actionable improvements.

Excellent written and verbal communication skills, with the ability to create clear documentation and collaborate effectively across teams.

Experience supporting clients in entertainment, live events, culture, or related industries is an advantage.

Strong leadership presence with the ability to inspire teams while remaining actively involved in delivery when needed.

Highly organized, detail-oriented, and committed to maintaining operational excellence.

Resilient, proactive, and comfortable working independently with limited supervision.

Strong problem-solving skills and the ability to remain composed when managing urgent operational challenges.

Exceptional English communication skills.

Benefits:

Remote-first working environment with flexibility and autonomy.

Opportunity to lead and grow a global operations team.

High-impact leadership role within a fast-moving digital marketing environment.

Exposure to innovative campaigns, technology platforms, and diverse client projects.

Opportunity to shape operational strategies, processes, and team culture.

Professional growth through collaboration with multidisciplinary specialists and international teams.

Competitive compensation package based on experience and expertise.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1